Job Information
Hilton Security Officer 安全员 in Jiuzhaigou, China
希尔顿在全球 100 多个国家和地区拥有数以千计的酒店,提供无数令人愉悦的机会。 从敞开的大门到热情的微笑,再到与众不同的体验,我们为每年与我们在一起的数百万旅行者提供他们永远不会忘记的欢迎。 除了我们旗舰品牌希尔顿酒店及度假村还包括:华尔道夫酒店及度假村、LXR、康莱德酒店及度假村、希尔顿嘉悦里酒店、Signia、格芮希尔顿精选酒店、希尔顿逸林酒店及度假村、Tapestry Collection by Hilton、希尔顿尊盛酒店、Tempo、 Motto、希尔顿花园酒店、希尔顿欢朋酒店、Tru by Hilton、希尔顿欣庭酒店、希尔顿惠庭酒店和希尔顿分时度假俱乐部。
如果您热衷全球旅行对世界的影响,您可能就是我们正在寻找的希尔顿团队成员。因为在希尔顿酒店,我们永远不会忘记我们在这里的原因:使我们的客人,团队成员和业主都满意。
履行岗位职责,完成岗位的工作,确保酒店客人及员工的安全。
我的具体职责是什么?
作为安全员,您将应以最高标准完成以下任务:
- 维护酒店安全秩序,尽职尽责完成岗位工作,保证酒店安全。
- 为客人提供帮助和服务。
- 定期对酒店进行安全巡视,及时发现隐患,及时上报并采取措施。
- 爱护通讯器材,熟练使用各种消防设施和器材。
- 详细记录巡查过程中发现的问题,上报处理,发现可疑人员和事物要礼貌地进行盘查、监控。
当保安员在员工通道值班时应做到以下几点:
- 认真填写来访客人登记表和填写外来人员登记卡,使用文明礼貌用语,接待好每一位来访客人,同时,若发现可疑的人和事需要及时报告。
- 在员工进出酒店时对其包裹进行随机检查。遵寻酒店财物管理的原则,在未行到特许的情况下严禁酒店财物外流。
- 不得将易燃、易爆、腐蚀品、毒品、利器工具带入酒店。
- 酒类饮品禁带入酒店。
- 禁带和酒店相同的物品进入酒店。
- 若无出门通行证,不可携带酒店财产或不可证明之物(包括废弃物品)离开酒店。
- 凡发现与酒店经营物品相同的,一律扣下,并记清名字及员工号。
- 外借物品运出要备有统一有效的出门证,运回时予以清点,注销出门证。如有损坏,借用单位在出门证上给予注明并得到有关部门认可。外购或退货物品要备有发票。
- 妥善保管各部门寄存的钥匙,钥匙借领手续齐全。
- 保持本岗位的干净整洁。
当保安员在酒店大堂值班时,要做到以下几点:
- 熟知各餐厅及部位,消费水准,服务时间,引导客人使用最便捷的路线到达目的地。
- 主动为客人安排电梯,控制客梯乘坐人数。(每次10人左右)
- 给予老人、儿童和残疾人以特别的服务,关注醉酒者和无行为能力者以及陪同他们的人们。排斥从事色情或其他不法活动的人等搭识、骚扰客人。
- 可疑人员进入电梯后,及时通知CCTV和相关岗位予以关注,谢绝无关人员进入客房区域。劝阻客人携带宠物进入酒店区域。
- 执行地方公安局相关规定。来访者需得到住客的同意,并指引至前台填写《访客登记单》,每日23:00至08:00劝住进入客房内访问客人。
- 劝阻针对酒店设施及装饰的专业拍摄人员,提请他们与酒店公关部取得联系。
- 发现客人遗留物品通知大堂经理和前台接待员后送交客房部做登记。
- 劝阻客人携带酒店物品外出,防止酒店公共区域的物品流失。特别留意那些空手或带包进来,出去时带包或包袋异样的外来人员。
- 关注2楼宴会厅走廊,提醒客人不要将孩子放在宴会厅外面的栏杆边。
当保安员在执行巡逻任务时,要做到以下几点:
- 按照规定的路线巡逻,以相对不固定的出发时间对巡视区域内的人员、物品摆放、酒店设备、消防及安全情况进行控制和检查,及时发现、报告并消除不安全因素。
- 检查机房、配电房、厨房、气管/水管、仓库等重点部位,检查消防通道、公共部位逃生指示标志及消防设备。
- 检查后场办公室。办公室人员下班后,必须查清办公室的门是否锁上,如没有锁上则将门锁上,如办公室内有异常情况,即报主管处理。
- 检查更衣室和员工休息室,禁止在内喧哗、赌博、吸烟、存放易燃、易爆物品及释放强烈异味的物品。
- 灵活、果断地处理当班期间发生的问题,遇到处理不了的问题,立即报告当班主管或安全保障副经理。
- 负责检查动火部位、施工现场消防安全、处理报警和烟感器故障。
- 熟悉急救程序及消防紧急措施。
- • 如有必要,酒店管理层保留在没有提前通知的情况下对工作描述变更的权利。
- • 完成任何其他合理的职责和被指派的职责。
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
What will I be doing?
As the Security Officer, you will be responsible for performing the following tasks to the highest standards:
- Maintain the order and safety of the hotel.
- Offer necessary service to guests.
- Conduct regular safety patrol, acting and reporting appropriately upon discovering any potential hazards.
- Take good care of communication facilities and skillfully operate all fire control equipment.
- Report, examine and monitor with professionalism once suspicious personnel or articles are discovered, keeping a record of these incidents as well.
Security Officer working at staff entrance should do as follows:
- Ensure that the external visitor registration form is filled correctly.
- Be hospitable to visitors and report any suspicions to the Management.
- Conduct random bag inspections of team members entering and leaving the building, ensuring that the Asset Removal Policy is adhered to.
- Prevent any flammable or explosive items, corrosives, drugs, hazardous tools, liquor or items labelled identically as the hotel’s property from being brought into the hotel.
- Identically labelled items or items with the same brand as the hotel’s property, to be detained and recorded with the name and employee number of the staff involved.
- Prevent hotel’s property from being removed without an authorized and signed Gate-Pass permission form.
- Write-off the Gate-Pass permission form once lent-out articles are returned.
- Implement payment for damaged items and provide the invoice for the purchase or refund.
- Keep the deposited keys in good condition and fulfill the key-lent procedure.
- Maintain workplace cleanliness.
Security Officer working at the hotel lobby should do as follows:
- Familiarize with all restaurants, locations and their operation times in order to direct guests to the most convenient route to their destinations.
- Take the initiative to usher guests into available elevators and assist with the selection of levels. (About 10 guests each time).
- Specially assist elderly, children and the disabled.
- Be alert of drunkards, the incapacitated and the people who accompany them.
- People who are excluded from pornography or other illegal activities should be monitored closely.
- When suspicious people enter the elevator, promptly inform CCTV and relevant departments to pay attention, preventing unauthorized visitors from entering the rooms.
- Discourage guests from bringing pets into the hotel area.
- Implement the relevant regulations of the local municipal Public Security Bureau and usher unauthorized visitors to the Front Desk to obtain the consent of the hotel’s guest as well as to fill in the ‘Visitor’s Registration Form’.
- Advice visitors to remain in guest rooms between 23:00 and 8:00.
- Make sure all commercial photography carried out in the hotel’s premises have clearance from the hotel’s Marketing & Communications department, otherwise, direct them to the relevant department.
- Inform the Duty Manager and Front Desk team members to register with the Housekeeping department if guests’ belongings are found.
- Dissuade guests from carrying hotel property to prevent the loss of goods in public areas.
- Pay special attention to those who come in with empty hands or bags and leave with bags.
- Pay attention to the corridor of the 2F Banquet ballrooms and remind guests not to leave their children to play along the banisters.
Security Officer should do as follows in patrolling:
- Upon receiving the patrol route and schedule, patrol area, paying attention to personnel, hotel equipment, fire and safety facilities.
- Report all potential threats or discrepancies.
- Inspect the key parts of the machine room, distribution room, kitchen, windpipe / water pipe, storages, fire control corridor, escape indicator in the public area and firefighting equipment.
- Check and ensure that the backend office door is locked after team members have left.
- Office team members should check whether the door of the office is locked after work but if it is not locked, assist to lock it. If there is any abnormality in the office, the supervisor will report it.
- Inspect the locker room and team members’ restrooms, prohibiting noise, gambling, smoking, storage of inflammable, explosive goods and anything that releases strong odors.
- Effectively manage issues encountered during duty and report to the duty supervisor or Assistant Safety & Security Manager promptly when needed.
- Be responsible to check fire facilities, fire security and manage the fire alarm.
- Be familiar with first aid and fire emergency procedures.
- Carry out other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
我们寻找什么样的人才?
希尔顿安全员始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位,您的态度、行为、技能和价值观应符合下列标准:
- 具有强烈的责任心和服务意识,对工作认真负责,有高度的警惕性。
- 有效清晰的沟通能力。
- 有效理解和利用资源。
- 了解酒店保安工作程序。
- 高中或中等职业学校毕业。
- 懂英文者优先。
服务于希尔顿将会如何?
希尔顿全球是国际最具知名度的酒店管理公司之一,其下品牌包括从豪华的全面服务酒店,度假村到公寓式酒店以及中端酒店等。近一个世纪,希尔顿全球致力于通过全球品牌。延续为全球客户提供优质服务的传统,坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景“让世界充满阳光,让大家都感受到热情的温暖,提供与众不同的卓越体验,让每位宾客在每家酒店的每次住宿都倍感满意”团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时,我们惊人的团队成员是希尔顿的核心所在!
What are we looking for?
A Security Officer serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- High School or Secondary Vocational School graduate.
- Proficient with hotel security operations.
- Possess a strong sense of responsibility and service.
- Good work attitude and always alert.
- Able to communicate effectively and clearly.
- Knowledgeable of resources and utilize them efficiently.
- Literacy in English to meet business needs, preferred.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Job: Security and Loss Prevention
Title: Security Officer 安全员
Location: null
Requisition ID: HOT0A0KU
EOE/AA/Disabled/Veterans
Hilton
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