Easter Seals Jobs

Job Description

As a Technical Analyst I, you provide functional and technical expertise to our clients with Cerner Millennium software. Much of your time will be spent troubleshooting service requests, retesting workflows, resolving client incidents, and maintaining frontend and backend applications while creating documentation throughout the duration of an issue. While performing troubleshooting via backend methods, you will capture log files, query tables, update database fields, and update servers. As you work with Cerner technologies, you prioritize your work and provide exceptional service and accomplishments to your team and customers.

Responsibilities

As a Technical Solution Analyst, you will improve, supervise and support the applications. You will perform ongoing fixing, enhancements to the application ensuring the solution is fully optimized and operational. Your end goal is to meet and exceed client contractual obligations related to incidents and enhancements to the client’s solution. We are looking for versatile and innovative individuals with a willingness to learn along with a technical background supported by experience or education in information technologies. Additionally, respond to requests or improvements from users, act as focal point resource for the team and represent the team at key internal or client meetings planned or whenever vital. Will also be required to support a scheduled on call rotation for critical client issues specific times throughout the year.

Work involves problem solving with assistance and mentorship in understanding and applying company policies and procedures. You will be responsible for performing fixing investigations by gathering information, solving tools, shadowing end users, and testing workflows internally and externally. In addition, you will prioritize work based on severity and vitality balancing client and business needs. You will collaborate among and across teams to ensure issues are addressed by the appropriate individuals, document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation.

Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. As this is an entry-level technical position at Oracle, a technical degree is preferred i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA. OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer