Job Information
Jay Peak Resort Activities/Reservations Trainer in Jay, Vermont
FULL-TIME | YEAR-ROUND POSITION AVAILABLE
This is where we’re supposed to give you a quick introduction about working at Jay Peak. Except there’s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you’re so inclined, work with you to help create a career. Still interested? Keep reading.
SUMMARY
The Activities/Reservations Trainer trains and assists incoming staff on how to properly use software programs to include Maestro, Inntopia and Siriusware as well as the phone system. This position will also train others on resort offerings, locations and Lodging types and bring current staff up to speed on Activities Agent responsibilities. The Activities/Reservations Trainer acts as a Activities/Reservations Agent while not training
ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)
Provides guests with reservations of lodging space and rate information.
Provides guests with Activities information and creates bookings for them.
Trains new staff on phones, Property Management System, policies, e-mail, lodging details and protocol.
Trains new staff and current staff on Activities software and policies.
Maintains agent information booklets and assists in distribution of new policies and information.
Runs end-of-shift reports for cash-up transactions.
Communicates with supervisor/manager any issues or needs that occur during their shift.
Answers phones and e-mail as needed.
Works with GDS (Tuango, GroupOn, Expedia, Booking.com) providers to keep updated and accurate information.
Assists in additional projects and reporting as needed by supervisor or manager.
Other duties as assigned, which could be directly related, or unrelated to original position.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
One year certification from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read & interpret documents such as safety rules, operating & maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS
Must have a working knowledge of Microsoft Office Suite of products. Experience with Maestro, Inntopia and Siriusware software is required (on-the-job training available).
OTHER SKILLS & ABILITIES
Must have the ability to retain information so that it may be properly relayed to guests/customers in a professional and accurate manner. Professional customer service/communication/sales skills and telephone etiquette are required.
OTHER QUALIFICATIONS
Must be willing to adapt to constant changes in a fast-paced environment.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle or feel and reach with hands and arms. The employee is occasionally required to walk. The employee may occasionally be required to lift and/or move up to 10 pounds. Specific vision requirements of this position include close vision and color vision.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
RESORT CONDITIONS
This is a Winter Resort Area. It requires that work venues are varied, and in many cases include steep stairways, multilevel buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom area and some are semi-remote and can only be reached by traveling via chair lift(s), skis or snowboards. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Work days and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays.
WHY WORK AT JAY PEAK?
We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It’s not for everyone but we’re not looking for everyone-we’re looking for you.
IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU’LL GET
Wages starting at $17.67/hr
Paid Vacation & Sick Time
Paid Maternity & Parental Leave
Medical, Dental, Vision, Accident, Hospital Indemnity, Life & Disability Insurances
401k program eligibility with employer match after a year of employment with 1,000 hours of service
Remote work and/or flexible schedules (depending on position)
FREE or deeply discounted season passes for you and your dependents
Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
Seasonal employee parties
Regular free employee breakfasts/lunches, family events, and parties
For a full listing of employee perks both on and off-property, click here (https://jaypeakresort.com/employment/discounts-benefits/discounts)
Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or for a full listing of all physical demands/requirements, working conditions, environment, and all other ability qualifications for this role please contact the Human Resources office at 802-327-2183 or hr@jaypeakresort.com.
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