Job Information
Chautauqua Opportunities HOUSING SUPPORT SPECIALIST in Jamestown, New York
HOUSING SUPPORT SPECIALIST
Jamestown, NY (http://maps.google.com/maps?q=402+Chandler+Street+Jamestown+NY+USA+14701)
Job Type
Full-time
Description
Position Data:
Title: Housing Support Specialist
Grade: 6 Exempt: _ Non-exempt: X_
Reports to: __ Homelessness Services Manager
Or
__ Housing Services Manager
Basic Function or Position Summary:
Support housing programs by verifying customer eligibility for housing services, supporting customers with information on housing options, and ensuring customer files are in compliance with contractual requirements. Full TimeMonday - Friday 8:30am to 4:30pm and Monday - Friday 4:00pm to 12:00am. Salary $18.08/hourly
Security Clearance:
- Access Level 4 - V,A,C
Requirements
Position Responsibilities and Specific Duties:
• Assist customers with creating individualized housing plans.
• Determine eligibility for rental subsidy and assistance programs
• Support customers in housing searches
• Assist with providing educational workshops on tenant/landlord roles and responsibilities.
• Maintains regular contact with local landlords and other housing service providers
• Assist customers with basic budgeting activities
• Maintain timely and accurate documentation of all customer service activity, and ensure that customer records are complete,
accurate, and in compliance with contractual requirements.
• Maintain knowledge and complies with regulations, policies and procedures.
• Maintain knowledge of local resources and refer customers to services and agencies that will support customer’s goals
• Verify customer contractual eligibility for services
• Maintain customer contacts in accordance with assigned contractual and agency expectations
• Calculate rental subsidy amounts
• Maintain wait lists, as needed, within assigned services
• As required by regulation or contract, perform electronic background checks and income verification of customers
• Compilation and data accuracy checks for submission of reports in assigned contractual areas
• Promotes agency mission.
• Maintains confidentiality and complies with the code of ethics.
• Maintains consistent professional customer service.
• Job performance incorporates integrated service delivery model while promoting self-sufficiency.
• Other duties as designated by supervisor
Key Working Relationships:
A. Internal: Housing & Community Development Staff and Managers; Navigators
B. External: Department of Social Services case workers, other non-profit direct service workers.
Supervisory Scope:
A. Number of staff supervised: 0
B. Titles supervised: NA
Organizational Responsibilities:
• Adheres to all policies and procedures
• Gathers appropriate documentation and tracks outcomes
• Participates in organizational committee structures as appropriate
• Participates in organizational and divisional management systems
Knowledge, Skills Required:
• Associate’s degree in Sciences, Business, or Human Services required; Bachelor’s degree in Sciences, Business, or Human
Services preferred.
• Minimum of one year of work experience in human, social or customer services required.
• Strong interpersonal, communication and customer relations skills
• Strong computer skills, including word processing, data entry and spreadsheet in a windows environment
• Ability to develop and maintain & engage in positive relationships with people from various backgrounds
• Bilingual preferred
Physical:
• Ability to lift up to and including 10-25 pounds of physical effort
Special Requirements:
? Within one year, complete Financial Social Work training.
? Within six months, complete HCV Specialist certification, if applicable.
? Must be able to obtain a LexisNexis clearance.
? Reliable transportation
? Must be able to provide consistent even-tempered customer service at all times.
? Pre-employment physical exam and TB testing, if primary work location is at Hope Haven Shelter.
? Ability to obtain and maintain physical exam annually, if primary work location is at Hope Haven Shelter.
? Works compassionately with a diverse population.
? Experience navigating community programs.
