Easter Seals Jobs

Are you ready to be the voice of excellence in customer service on a global scale organization? Kuehne Nagel in Indonesia is looking for a Sea Logistics Customer Care Specialist.

Your Role

You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.

Your Responsibilities

• To qualify + enter customer orders into the operational execution process.

• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Operational Care Center (OCC), destinations + regional stakeholders.

• To establish + strengthen operational relationships with customer contact(s) through daily interactions, regular care visits, pro-actively advising + consulting to ensure customer satisfaction.

• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, following up to ensure quotations are accepted + closed.

• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.

• To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.

• To document, resolve, analyze all complaints, then identify, share + eliminate root causes.

• To create, review + refine customer reports.

• To ensure delivery against all financial targets + strategic objectives across IS

Your Skills and Experiences

• Bachelor degree

• Preferred at least 1 year experience in related field

• Able to converse fluently in Bahasa Indonesia and English

• Ability to establish priorities and accomplish multiple tasks with minimal supervision & computer skills

• Strong time management, analytical thinking, communication and coordination skill

• Capacity to identify issues in the supply chain process and develop creative solutions to ensure timely delivery and customer satisfaction.

• Willing to work from our South Jakarta and Cakung facility

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.