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Responsible for collaborating with the business unit leaders, business partners and IT peers to provide expert technical support in the strategic planning, design, development, implementation, and ongoing administration support and growth of Carrington’s enterprise CRM solution. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $117,000 to $150,000 .

What you’ll do:

• Operate as Carrington’s CRM technical expert, architect, and lead administrator for all CRM applications.

• Provide CRM technical guidance and consulting to business executives, end users and the Project Management Office (PMO).

• Participate in business planning sessions that address CRM strategy, enhancements, integrations, and operational issues.

• Work with business management and the PMO in the planning of new CRM applications and changes to applications.

• Coordinate system design activities and perform business/system impact analysis on initiatives to introduce, modify or upgrade CRM applications.

• Provide technical support in the planning, development, and implementation of CRM integration efforts with other enterprise applications.

• Lead workflow analysis and process engineering activities that have an impact on CRM applications.

• Design, configure, test, and deploy changes to CRM database fields, screens, workflows, reports, and dashboards.

• Maintain CRM structure to align with overall corporate strategy and business unit needs.

• Develop custom CRM reports and dashboards requested by the business lines.

• Follow Carrington’s SDLC practices, methodologies and change control policy in the development and rollout of CRM applications and system changes.

• Administer CRM security rights and user/group roles across all business lines.

• Provide expert system administration support for the CRM applications across all business lines, including researching and troubleshooting application bugs, replicating issues in the test region, performing hot fixes, and coordinating upgrades.

• May develop end user documentation, including application training manuals job aids and workflows.

• May train end users on new CRM applications and changes to system features

What you’ll need:

• Bachelor’s degree in Computer Science or equivalent technical work experience.

• Seven (7) years hands-on experience in designing, developing, implementing and system management of Microsoft Dynamics 365 CRM Sales, Servicing and Marketing modules.

• Seven (7) years’ experience with Javascript, SQL and C# programming language

• Seven (7) years’ experience with RestAPI integrations

• Two plus (2+) years’ experience with Microsoft Azure management

• Microsoft Dynamics 365 CRM certification preferred.

• Demonstrated experience with SDLC concepts, methodologies, and techniques.

• A strong working knowledge with Call Center and SMS integrations with Microsoft CRM

• A strong working knowledge of Microsoft PowerApps workflow design and solution management.

• A strong working knowledge of configuration of Microsoft Sales Insights and Sales Accelerator

• Excellent verbal and written communication skills

• Excellent analytical, facilitation and negotiation skills

• Highest standards of accuracy and precision

• Highly organized, ability to think creatively, highly driven, and self-motivated.

• Team player with the ability to work effectively with changing priorities in a dynamic environment.

• Detail oriented with strong analytical skills and problem-solving skills.

• Comfortable interacting with all levels of business clients

Our Company:

Carrington Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Collectively, the businesses are vertically and horizontally integrated, and provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Guided by a leadership team with a wealth of industry experience and guided by a consistent philosophy, Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonhc.com .

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

• Customized training programs to help you advance your career.

• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.

• Educational Reimbursement.

• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

California Privacy Notice: https://oag.ca.gov/privacy/ccpa

Notice to all applicants: Carrington does not do interviews or make offers via text or chat

We are an Equal Opportunity Employer

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Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.