Job Information
Wounded Warrior Project Project Odyssey Training Manager in Jacksonville, Florida
Great benefits. Competitive pay. We know these are some of the things people look for in a job.
If youre the kind of person who believes that honoring and empowering our nations veterans is more than just a cause that its a calling then were ready to meet you.
When you join Wounded Warrior Project (WWP), youre committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.
At WWPandtrade;, we recognize our mission cannot be accomplished without our talented teammates, which is why were proud to offer benefits such as:
A flexible hybrid work schedule (three days in the office, two days work from home)
Full medical, dental, and vision coverage for both teammates AND family members
Competitive pay and performance incentives
A fun, mission-focused, and collaborative team environment
A mission that matters is just the beginning, so if youre ready to get started, were ready for you.
The Wounded Warrior Project (WWP) Project Odyssey Training Manager supports WWPs Mental Health and Wellness programs by serving wounded service members dealing with invisible injuries (e.g., post-traumatic stress disorder (PTSD), military trauma, and operational stress) through Project Odyssey. This role involves leading a team to train program teammates in planning, managing, and executing all aspects of multi-day mental health workshops and virtual programs. These are delivered through a learning management system to provide support and resources to warriors and their families, enhancing their resiliency and psychological well-being. Note: Project Odyssey is an up to 12-week program that encourages warriors to challenge themselves both physically and mentally while in a supportive environment.
DUTIES and RESPONSIBILITIES
Oversee the development, delivery, and evaluation of Project Odyssey training programs including online, instructor-led, and blended learning for professional and managerial staff.
Manage a team of training and support professionals to deliver high-quality service, training support, and subject matter expertise to Project Odyssey teammates, mental health and wellness teammates, and organizational stakeholders.
Manage learning initiatives focused on new teammate training, program-specific skills, knowledge, and competency building through individual and group training and development.
Assist with change management and program development initiatives.
Partner with senior leadership and other stakeholders to develop short- and long-term learning strategies that support program and organizational needs.
Manage the design and delivery of program applications training using multimedia and eLearning authoring tools.
Apply creative approaches and instructional methodologies to design, deliver, and evaluate learning content, including custom eLearning, video, and simulation.
Manage training and compliance content in the Learning Management System and ensure proper tracking and reporting of learning transcript completion.
Conduct analysis on training effectiveness, maintain metrics, and recommend program improvements.
Serve as a mentor to the team, developing their skills and abilities, and supporting them in providing multi-day and virtual mental health workshops focused on enhancing warriors resiliency and psychological well-being.
Oversee initial and ongoing training for Project Odyssey Specialists, including program delivery, project management, internal procedures, electronic record-keeping, and WWP programs and culture.
Monitor the development, coordination, planning, and execution of programmatic events to maximize impact, as needed.
Monitor team performance, collaborating with the Metrics team to interpret reports, address performance challenges, and identify opportunities for success. ollect and analyze data to prepare statistical reports demonstrating the productivity, quality, and effectiveness of Project Odyssey.
Ensure the quality and effectiveness of Project Odyssey through information gathered from relevant sources, including teammate shadowing.
Collaborate with subject matter experts to understand content and learning requirements for the development process, while staying current on relevant technologies and best practices to enhance efficiencies.
Establish effective working relationships and collaborate with all WWP programs, teammates, and local and regional partners, such as the Veterans Administration, Veteran Service Organizations, Mental Health Resources, and other partners supporting the WWP mission.
Prepare briefings and reports for leadership and participate in strategic planning activities, including developing and managing the department budget. Coordinate with Regional Directors on local and national initiatives.
Other related duties as assigned.
KNOWLEDGE, SKILLS, and ABILITIES
Exceptional interpersonal skills and emotional intelligence, with a strong understanding of relationship management and partnering.
Ability to respond to sensitive matters with diplomacy and empathy.
Proven ability to effectively interact with diverse individuals, build and maintain professional relationships, and create a diverse network of resources, leveraging WWPs internal teams.
Demonstrated success in leading, coaching, and mentoring teams with proven management skills that promote open dialogue and collaboration. Highly team-oriented, with a strong desire to engage actively with others in day-to-day activities.
Understanding of WWPs mental health programming outcomes and objectives.
Skilled in structuring training programs to achieve established outcomes while ensuring a seamless and effective end-user experience.
Proficient in the use of Microsoft Office programs (PowerPoint, Word, Excel, Publisher).
Strong aptitude to quickly learn and adapt to various CRM and learning management systems.
Excellent verbal, presentation, and written communication skills to technical and non-technical audiences of various levels, e.g., executives, managers, and individual contributors.
Excellent organizational and time management skills with the ability to prioritize and effectively handle multiple projects and initiatives with tight deadlines.
High degree of competency with adult learning concepts, practices, and procedures.
Working knowledge of program development and management.
Proficiency in budget management.
Proven success in thriving within environments that require independent and creative problem-solving.
Ability to analyze data and discern trends.
High energy level. Self-starter; willing to take initiative.
Unequivocal commitment to the highest standards of personal and business ethics and conduct.
Mission-driven, guided by core values, and a pleasure to work with.
EXPERIENCE
Requirements
Five years of experience designing and delivering experiential learning-based veteran healthcare-focused programs.
Five years of experience working with military or veterans population in support of their development and readjustment.
Three years of experience designing and implementing broad scale instructor-led, technology-based, and blended learning programs and initiativ
