Job Information
TEKsystems Manager of Operational Support - Back Office-Jacksonville FL in Jacksonville, Florida
Overview
About TEKsystems and TEKsystems Global Services
We’re TEKsystems. We accelerate business transformation for our customers. We bring real-world expertise to solve complex technology, business and talent challenges—across the globe. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change. We’re building tomorrow by delivering business outcomes and driving positive impacts in our global communities. TEKsystems is an Allegis Group company.
Responsibilities
Essential Functions of the Manager of Operations Support:
Primarily responsible for the technical and professional development of the employees on their team, including providing daily feedback and quarterly performance evaluations
Escalation point and support liaison for team, field office, and customer related issues
Management of customer accounts, including but not limited to invoicing, collections, customer service and working with client to resolve outstanding issues
Support liaison for field office with general questions regarding the issues with the account from an operations and accounting perspective
Responsible for overseeing the day to day operations of their account(s)
Qualifications
Qualifications:
BA / BS degree in Business, Finance or Accounting preferred
If applying externally, must have 1-3 years management experience
If applying internally, must be a Sr. BOA or equivalent in level and at least 9 months in total tenure
Ability to provide a team oriented environment that is fair, open, honest, humble, competitive
Ability to hold team members, peers and supervisors accountable
Thorough knowledge of business policies and account management practices
Strong leadership skills, communication skills and work ethic
Ability to evaluate and balance team and individual workload through effective time management, prioritization and organizational skills
Ability to coach, train and develop all team members
Ability to assess team performance and identify areas of improvement for the team and its members
Compensation: Salary Range for this role is $55,000per year + Bonus (Annual)
Employees also receive a benefits package including a 401(k) company matched retirement savings plan, health plans, paid time off and holiday pay. See link/details below
https://www.teksystems.com/en/careers/benefits
Benefits Summary:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
The Company is a equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Job Locations US-FL-Jacksonville
Job ID 2025-12094
TEKsystems is a equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
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