Job Information
MARKETSOURCE Employee Support Associate - Contract Position in Jacksonville, Florida
123154BRTitle:Employee Support Associate - Contract PositionJob Description:Position
Employee Support Contractor
Job Summary
The Employee Support Associate is responsible for supporting the employee experience and ongoing lifecycle management. Providing timely and exceptional customer service to our employees. Responsible for data entry of employee records with an overall focus on data collection and data integrity. Supports the employee with a primary focus on customer service while representing professionalism within all relationships.
This is an in-office job with the option to work remote on Fridays.
Key Responsibilities
Employee Data
Enter all new hire information to employee record in HRM system ensuring accuracy
Process data entry updates of personal data, and job data changes
Process terminations according to state specific requirements to ensure compliance
Lifecycle Management
Serve as primary contact for employee issues, and resolve payroll and policy issues with a goal of ensuring customer satisfaction and timely resolution
Partner with HR, Payroll and Operations Leadership to resolve employee issues
Use Salesforce case management tool for supporting employee phone and email inquires
Competencies
Ability to prioritize, organize, problem solve, meet deadlines and goals
Ability to communicate effectively and provide follow-up
Capability of working in a team-oriented environment that is fair, open and honest (in-office/remote)
Thorough knowledge of business policies and human resource practices
Excellent written/oral communication and interpersonal skills
Ability to build strong partnerships with all internal customers, both locally and in our corporate locations (in-office and virtually)
Integrity and ability to maintain confidentiality and personal credibility
Ability to tackle complex issues and develop innovative and practical solutions
Understanding how information impacts the operating company and how data will be used to support operating company decisions
Action and detail oriented; able to prioritize while handling multiple tasks
Quick and strong decision-making skills
Qualifications
2 + years’ experience in a customer service-related position
Associates degree or two years of applicable experience in customer service
BA/BS degree in Human Resources, Business, and Accounting preferred
Auto req ID:123154BRState:Florida Job Category:Clerical and Administrative Additional Information:MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:
Medical, dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&D)
Short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575.Work Site City Selection:Jacksonville
