Easter Seals Jobs

Customer Account Specialist - 2406198759W

Description

Johnson & Johnson, Vision Jacksonville, FL is recruiting for a Customer Account Specialist, location in Jacksonville, FL

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/ .

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

At Johnson & Johnson Vision, we have a big aspiration: help protect the most precious human sense—eyesight. We bring together cutting-edge insights, science, technology and people to encourage professionals and patients to proactively preserve and enhance sight for life. And in communities with the greatest need, we collaborate to expand access to quality eye care. www.jjvision.com

Responsible for reviewing credit applications and other documents required in establishing and maintaining customer master accounts for the organization. Position emphasis is on interacting with Sales and Marketing to service customer needs in maintaining service levels when opening eye care professional and retail account locations. Applies a broad knowledge of the organization’s product knowledge and services.

Adheres to Environmental Health and Safety policies and procedures and supports department objectives.

Key Responsibilities:

• Review and process credit applications for new accounts within the North America. Region including written requests from retail corporate locations for new store set-ups.

• Maintain customer master changes and new account set-up for CCA & Chile region.

• Maintain customer account records and account master files by updating names, addresses, phone numbers and credit card information for existing account database.

• Improve the relationship and knowledge of business processes by providing support for sales and marketing teams regarding customer master related issues.

• Provide direction for customer service representatives by acting as a reference line for questions concerning customer master.

• Performs special projects and other related duties as assigned by management.

• Ensures processes adheres to company policies and external audits as required i.e., SOX, BSI

Qualifications

Bachelor’s Degree preferred

• High School minimum

Experience and Skills:

Required:

• 2 years customer service experience.

• Strong organizational skills.

• Ability to handle multiple tasks.

• Excellent communication skills (both verbal and written).

• Ability to work independently and as a team.

• Excellent telephone, listening, and problem-solving skills.

• Flexibility

Other:

• SAP Preferred

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .

Primary Location NA-US-Florida-Jacksonville

Organization Johnson & Johnson Vision Care, Inc. (6094)

Job Function Technical Customer Service

Req ID: 2406198759W