Job Information
Aimbridge Hospitality Complimentary AM Attendant in Jacksonville, Florida
Job Summary
The Complimentary AM Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. In addition this individual shall be well-versed on the hotel-brand standards guest expectations and the and unique characteristics of the hotel and local area.
Responsibilities
QUALIFICATIONS:
Ability to perform job function with attention to detail speed and accuracy
High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property
Must be able to obtain and provide Food Handlers card as required by city/county/state
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Ability to handle stressful situations in a calm professional manner
Understanding of hotel products and guest services
Demonstrates a positive attitude and a desire to be of service to others as reflected in willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner.
Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquette
Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel.
Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
Ability to read comprehend and write simple instructions and/or short correspondence and memos
Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy
RESPONSIBILITIES:
Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Service guests with all food and beverage requirements in a warm friendly courteous and professional manner; ascertain which services could enhance the guests’ stay
Greet and seat guests at appropriate tables in a timely manner.
Ensure quality control of menus with regard to cleanliness and appearance.
Clear clean and reset tables/hotel spaces per client request or management instruction
Ensuring that bar food and service areas are stocked organized clean and neat and all side work is complete each shift
Accommodate any special requests made by a guest or offer appropriate alternatives.
Communicate with all departments regarding in house VIPs and any special requests/needs
Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas
Ability to answer the telephone according to standards.
Have a complete knowledge of standards of service for receiving a room service order.
Have a thorough knowledge of menus and current specials in all applicable departments.
Carry out cashiering functions in closing checks and end of shift paperwork.
Perform opening and closing procedures and side work duties according to station rotation assignment.
Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do
Perform any other duties or attend meetings as requested by management.
Interact and occasionally have unsupervised contact with guests and/or colleagues
Maintain a high level of trust and responsibility
Represent the company with certain level of reputation and good character as well as exercise sound judgement
Property Details
Encircled by pine trees in a quiet residential area, the hotel offers quick access to businesses, restaurants and St. John’s Town Center. Reach EverBank Field in 15 minutes for a Jaguars football game, and sink your toes in the sand at Jacksonville Beach within 20 minutes. JAX Airport is just 25 minutes away from our extended-stay hotel. We have a studio, one- or two-bedroom suite, all with a fully equipped kitchen and a separate living area with sofa sleeper. Start each day with a complimentary hot full breakfast, and join us for complimentary evening dinner and drinks Monday through Thursday. Our Jacksonville, FL hotel also has a full-service bar open 7 nights a week. Head to the lushly landscaped patio and get cozy by the firepit, or cook a meal on the barbecue grills. Our heated outdoor pool and fully equipped fitness center are great places to unwind after a long day. Stop by the 24-hour Suite Shop® convenience store for travel items, drinks and frozen meals. Our Deerwood Park Jacksonville hotel has 700 sq. ft. of stylish meeting space for 30-40 people.We also have a 24-hour business center.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offeringDaily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Apply for this position (https://careers-aimbridge.icims.com/jobs/358381/complimentary-am-attendant/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834475008)
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EEO Statement
Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
PropertyHomewood Suites Jacksonville
Posted Date2 days ago(11/19/2024 8:16 PM)
ID2024-358381
LocationUS-FL-Jacksonville
CategoryFood & Beverage
TypeRegular
StatusPart-Time
Company : NameAimbridge Hospitality
