Easter Seals Jobs

Supply Chain and Customer Service Manager

5702

Supply Chain

Istanbul, TR

For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home.

As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways.

Our "roll up your sleeves and get the job done" approach to work creates an environment where self-starters, problem solvers and innovative thinkers thrive. BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission.

It's a colorful world - make your mark by joining the BIC team today.

We strive to provide a comprehensivebenefits package that supports the well-being and professional growth of our team members. As a member of Team BIC, you’ll have access to a range of benefits designed to enhance your physical, emotional and financial wellness. In many of our locations, we offer team members:

• Competitive compensation and recognition

• Hybrid work environment and flexible approach to work

• Retirement and financial savings options

• Physical well-being initiatives and health insurance plans

• Professional development opportunities

• Volunteer opportunities

Overview :

As a Supply Chain & Customer Service Manager for Turkey you will be part of BIC Global Supply Chain and will be responsible for managing logistics and customer service operations, in line with Bic standard procedures and Key Performance Indicators objectives, in collaboration with outsourced service providers (3PL, carriers) and BIC Order-to-Cash (OTC) team located in BIC Sofia, Bulgaria.

Within the scope of Turkey distribution and export to Caucasus and Central Asia distributors you will:

• Lead Supply Chain operations for Turkey

• Coordinate with functional support at Local and European level to achieve service level objectives and ensure continuous improvement in customer satisfaction

• Be key contact to all stakeholders: commercial, STPA, demand planning, OTC, WH, logistics and finance

• Keep proximity to the market, provide visibility, priorities, key promotions like Back to School campaign and any relevant information to OTC in Sofia

The role requires high levels of internal and external customer support, accuracy, communication skills and analysis capabilities with a continuous improvement approach.

Key accountabilities :

• Local operations coordination, prioritization, and order fulfillment, to achieve service level objectives and ensure continuous improvement in customer satisfaction.

• Manage coordination of 3PL, carrier and customs broker operations, to drive efficient execution of logistic operations in inbound, warehousing, co-packing and transport activities.

• Responsible for reporting and monitoring Supply Chain performances (OTIF, claims, tracking of logistic activity indicators), taking appropriate actions to achieve targets

• Owner of budget definition and logistic cost control, focus on freight and distribution costs analysis with optimization approach.

• Lead Continuous Improvement initiatives with carrier and warehouse targeting OTIF and cost improvement.

• Ensure setup and maintenance of prices and promo discounts in available tools as well as accuracy in Customer Master data

• Ensure correct order fulfilment and prioritization in case of E2E promotions, products switches/restrictions, or products Quota in place, to manage the stock allocation of goods to desired customers in case of product shortages

• Ensure penalties analysis and support to Commercial teams in negotiating disputed penalties, accruals calculations

• Keep proximity to the market, provide visibility, priorities and relevant information to OTC in Sofia about main promotional campaigns and key strategies

• Ensure OTC escalations are timely solved and collaborate with OTC management to improve OTC Service Level

• Optimize customer processes as continuous improvement (order frequency, MOV, franco,…) Contract management support for Commercial teams on Logistic and Customer Service conditions in the contracts with customers

• Keep all relevant stakeholders (Commercial Unit, Supply Chain leads & finance) informed, collect regular feedback with the service and implement action plans to improve.

• Lead or contribute in projects (e.g. system upgrade, EDI deployments, IT demands, requests from customers or other local functions, business activity development (new businesses, new delivery models, specific preparation requested…), evaluation of 3PL/carriers during tender projects, etc)

Qualifications :

• University degree

• At least 5 years of experience in Supply Chain for a global company, in Customer Service or Logistics roles

• Fluent English

• Exposure to ERPs; JDE is a plus

• Very good communication skills

• Customer service orientation and attention to details

• Proven ability to work in teams with excellent problem solving skills and drive for results

• Strong analytical skills

#LI-Hybrid

#LI-EA1

BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.

BIC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means