Easter Seals Jobs

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Apply now for the position of Manager of Analytics for Ultrasound Customer Service . This is a hybrid position in our Issaquah, WA or Palo Alto, CA office or it can be remote. Your Role: * Develop and maintain key performance indicators (KPIs) for the customer service organization for its Weekly, Monthly, Quarterly cadence, such as Mean Time Between Failure, Parts Consumption Trending, and Transducer failure rates. * Create comprehensive reports and dashboards to visualize data and communicate insights to the Ultrasound Customer Service leadership team as well as related functions such as Engineering and Quality. * Perform in-depth analysis of both structured and unstructured data to identify trends, patterns, and areas for improvement in our Customer Service operations. * Spearhead the adoption of generative AI, prompt engineering, and low-code/no-code solutions within the Customer Service organization to increase productivity and streamline workflows. * Develop and deliver training programs to educate team members and drive their adoption of these new technologies. * Embed Ultrasound in Siemens Healthineers' efforts to adopt AI, interface with Data Privacy and IT, and participate to Siemens Healthineers events showcasing the use of AI and low-code / no-code. Your Expertise: * Analytical Thinking: Ability to interpret complex data sets and derive actionable insights. * Communication: Excellent verbal and written communication skills to present findings to both technical and non-technical audiences. * Leadership: Capacity to guide and mentor team members in adopting new technologies and methodologies. * Adaptability: Intense curiosity to learn and stay current with emerging technologies in AI and low-code/no-code development and apply in different settings. * Resilience: Ability to face obstacles and power through to drive impact in the business. * Ability to travel 10-15%. Required Skills, Education and Experience for this position: * BS/BA in related discipline, or equivalent combination of education and experience. * 4+ years of experience in data analytics, preferably in a customer service or healthcare-related industry. * Strong proficiency with business intelligence and data visualization tools (e.g., Tableau, Power BI, Excel). * Proficiency in data analysis tools and programming languages (e.g., VBA, Python, R) a plus. * Familiarity with generative AI and low-code/no-code platforms is a plus. The pay range for this position $140,000.00 to $160,000.00 U.S. dollars annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience, as well as where the work will be performed. The annual incentive target is 5% of base pay. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatshs.com/index.html This information is provided per the required state Equal Pay Act. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site. Who we are: We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. To view the full job description,