Easter Seals Jobs

Banking Ops Specialist II

Responsible for advanced processing of various back-office functions related to new accounts, account maintenance, and provides enhanced customer support. Working under moderate to low supervision, this job supports other banking professionals to ensure that critical tasks are completed on time.

Key Responsibilities and Duties

• Process account and customer level maintenance requests, such as name and account title changes, beneficiary, address and statement updates.

• Assists in new account processing for ICS, CDARs, compromised, and employee accounts with minimal supervision.

• Assists with customer support tasks, including check orders, verifications and alerts, debit card and visa check card requests, and limit increases.

• Conduct detailed account research and resolve customer inquiries.

• Ensure compliance with regulatory requirements and banking policies.

• Assist in the development and implementation of process improvements.

• Assist with inbound and outbound calls and emails.

• Ensures work is properly safeguarded and controlled in accordance with banking policies and procedures.

• Performs other duties as assigned

Educational Requirements

• High School Preferred

Work Experience

• No Experience Required

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

2IC

Preferred qualifications:

• At least 1 year of retail banking experience in a customer support role.

• Experience processing new accounts

• Proven ability to conduct detailed account research and resolve customer inquiries

This is a Hybrid position. Hybrid roles require working in the office four days per week with one flexible day to work remotely.

Posting end date: 1/17/2025

Job Seeker Notice

EverBank, N.A. ("EverBank") is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

EverBank's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

VEVRAA Federal Contractor

Member FDIC

Notice to Job Seekers (https://everbank.com/about/careers/notice-to-job-seekers)

Pay Range $20 - $26

EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.

We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.