Job Information
Vistra Transaction Management Representative I - PROJECT BASED in Irving, Texas
If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.
Job Summary
This PROJECT BASED position is responsible for accurately handling exceptions, rejections, and cases related issues from internal and external stakeholders which require a level of research accompanied by corrective actions on the customer’s account. This individual will diagnose the problem, manage the resolution process, and close the communication loop with internal and external customers on actions taken.
Job Description
Key Accountabilities
Review transaction reports for accuracy and resolve account exceptions, rejections, and cases
Determineand perform appropriate action(s) based on data gathered from multiple sources
Answer a variety of inquiries and investigate problems or disputes arising from internal and external stakeholders
Follow all company, legal and regulatory guidelines in response to customer issues
Assist in the development of business processes/procedures
Takes accountability for customer end-to-end solutions
Perform other duties as assigned
Education , Experience & Skill Requirements
The minimum education requirement is:
- High school diploma or equivalent
The minimum experience and skill requirements are:
2+ years of experience
Industry related experience preferred
Demonstrated proficiency in Excel (or the desire to learn VLOOKUPs, pivot tables, and some formulas)
Demonstrated basic experience using Word and Outlook (and the desire to learn Outlook Calendar Scheduling Assistant)
Strong verbal and written communication skills
Key Metrics
Support departmental SLA’s and work queue achievement
Maintain qualitative and quantitative measurements related to departmental goals
Manage and remediate data fallout from various systems
Demonstrate ability to multi-task and attention to detail
Note: This position is expected to last for 3 to 6 months.
Job Family
Customer Service
Company
TXU Retail Services Company
Locations
Irving, Texas
Texas
We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!
If you currently work for Vistra or its subsidiaries, please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.
If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at assistance@vistraenergy.com to make a request.
Vistra (NYSE: VST) is a leading Fortune 500 integrated retail electricity and power generation company based in Irving, Texas, that provides essential power resources to customers, businesses, and communities from California to Maine.
Vistra is the largest competitive power generator in the U.S., with a capacity of approximately 41,000 megawatts, or enough to power 20 million homes, operating in all of the major competitive wholesale markets in the country. Vistra is a leader in the energy transformation and expansion with an unyielding focus on reliability, affordability, and sustainability, powered by a diverse portfolio that includes natural gas, nuclear, coal, solar, and battery energy storage facilities. The company continues to grow its zero-carbon resources, operating the second-largest fleet of competitive nuclear power plants in the country, substantial battery energy storage capacity, and a growing number of solar facilities.
Vistra is one of the largest competitive electricity providers in the country and takes an innovative, customer-centric approach to retail, offering solutions to meet customers’ needs, including more than 50 renewable energy plans. Through its family of retail brands, Vistra serves approximately 5 million residential, commercial, and industrial retail customers.
As a leader in the responsible transformation of the country’s energy supply, Vistra has made significant progress towards its 2030 and 2050 targets. The company has committed to a 60% reduction of Scope 1 and 2 greenhouse gas emissions by 2030, as compared to our 2010 baseline, and net-zero carbon emissions by 2050, assuming necessary technological advancements and public policy incentives are achieved. Learn more about our environmental, social, and governance efforts and read the company’s sustainability report at https://vistracorp.com/sustainability/ .
Vistra’s hardworking team is committed to its purpose, “lighting up lives, powering a better way forward” and is guided by four core principles: we do business the right way, we work as a team, we compete to win, and we care about our stakeholders, including our customers, our communities where we work and live, our employees, and our investors. Learn more about how Vistra is powering a better way forward at vistracorp.com (https://c212.net/c/link/?t=0&l=en&o=3967404-1&h=3533293724&u=https%3A%2F%2Fwww.vistracorp.com%2F&a=https%3A%2F%2Fwww.vistracorp.com) .
Come join us and be part of something special! Click here to learn more about Vistra.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.
If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at assistance@vistraenergy.com to make a request.
