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Our client, an American multinational corporation and technology company, is seeking a Support Engineer 2 to join their team. The ideal candidate will have Cloud (Azure) , TCP/IP protocols and OSI model and JSON, XML and CSV which will align successfully in the organization.

Job Title: Support Engineer 2

Location: Las Colinas, Fargo, Charlotte, or Redmond

Pay Range: $35-$37

What’s the Job?

• Responsible for the customer support experience with Microsoft

• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)

• Identify cases that require escalation (either technically or strategically)

• Create and maintain incident management requests to product group or engineering group

• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience

• Provide ramp activities, knowledge sharing, technical coaching and mentoring

• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)

• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Candidate Requirements

• BA, BS degree or 2-3 of relevant experience in similar positions

• Experience with one or more customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or IT consulting, customer or technical support or consulting or end-user support.

• Excellent customer service and support skills required, with 2-3 years of related experience

• Strong communication, customer empathy, problem solving, and technical writing skills

• Great interpersonal and communication skills (both oral and written) and success in partnering with groups inside and outside of Microsoft

• Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner

• Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines

• Fundamental awareness of Private, Hybrid and Public Cloud. Any Azure certification is a plus

• Solid understanding of standard computer science concepts, as well as knowledge of personal computer architecture and Operating systems, e.g., Windows and Linux

• Programming and debugging skills required, with additional knowledge of JSON, XML and CSV preferred

• Knowledge and understanding of TCP/IP protocols and OSI model, with experience in troubleshooting network environments and familiarity with packet sniffers, e.g., Wireshark or Network Monitor, is preferred

• DNS, TLS and DHCP knowledge is a plus, along with Firewall and Proxy basic knowledge

• Knowledge of Big Data concepts such as structured data vs unstructured data vs semi structured data

• Experience in Extract Transform Load (ETL) / Extract Load Transform (ELT) pipelines

• Expertise in Microsoft Azure Data Factory (ADF), Networking and SQL Server Integration Services (SSIS) preferred. Knowledge of Azure Purview is a plus

Top 3 Hard Skills Required + Years of Experience

1. Minimum 3 years experience with Fundamental awareness of Private, Hybrid and Public Cloud. Any Azure certification is a plus

2. Minimum 3 years experience with TCP/IP protocols and OSI model, with experience in troubleshooting network environments and familiarity with packet sniffers, e.g., Wireshark or Network Monitor, is preferred

3. Minimum 1 years experience with Programming and debugging skills required, with additional knowledge of JSON, XML and CSV preferred

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.