Easter Seals Jobs

Career Area:

Business Technologies, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar Inc. seeks Sr Digital Tech Support Engr at its facility located at 5205 N O'Connor Blvd #1100, Irving, TX 75039. Monitor overall performance of assigned digital products and handle customer issues through resolution. Provide worldwide monitoring of overall performance (including reliability, durability, maintain ability and serviceability) of assigned current and future digital products. Identify, investigate, and obtain resolution commitments for all significant field issues to maintain and improve assigned digital product performance. Issue identification; reports in all forms from customers, dealers, industry reps and subsidiaries. Issue investigation, statistical analyses, physical testing, and analysis of application failures, returned parts, development of quick field fixes, suggested design or manufacturing improvements, etc. Resolution of commitments; formally document issues and provide follow-up on the resolution process with industry and development teams. Conduct serviceability audits on NPI for digital products and applications. Provide input for setting targets for digital product and application reliability, durability, and serviceability to be stated in the functional specifications. Initiate service publications to announce significant digital product and application improvements and temporary field fix information to key dealer personnel, through appropriate communication channels. Issue parts stock authorization letters to meet abnormal demands due to new field issues with digital products. Stay current with all digital products and applications, also develop, and maintain a digital products and application knowledge base and training materials. Provide digital product and application support to distribution services divisions(dsds), dealers, corporate account managers, subsidiary service groups, warranty technicians, sales development, product support development, test & evaluation, research, service training, etc. Participate in safety audits and provide technical assistance for defense in digital product and application liability lawsuits. Conduct dealer and customer visits to personally provide expert technical assistance on urgent field issues for digital products and applications. REQS: This position requires a Bachelor’s degree, or foreign equivalent in Computer Science, Computer Information Technology, Computer Engineering or related field and 8 years of experience in Infrastructure System Administration or Support Work or related occupation. Additionally, the applicant must have employment experience with: (1) Adobe sites with AEM platform and search platform integration: Cloud Manager, and/or LucidWorks, Fusion/SOLR configurations; (2) Adobe Assets, MSM, content translations, analytics, Dynamic media, Dispatcher configuration; (3) Adobe Cloud manager pipeline; and (4) Saml login configurations, CDN Akamai, Replication, AWS, server-side Servlets, Sling Models, OSGI configurations, configure editable templates, third-party RESTful and SOAP base web services to support web interfaces, JAVA, platform administration, and monitor tools. Telecommuting: 100% Telecommuting Allowed. Applicants who are interested in this position should apply via www.caterpillar.com/careers , search [Sr Digital Tech Support Engr / Reference # - R0000268320] . #LI-DNI

Posting Dates:

July 31, 2024 - December 7, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .