Job Information
Exeter Finance Corp Manager Specialty in Irving, Texas
At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.
Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.
Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.
Job Description
Job Summary
The Specialty Manager will be responsible for the oversight, leadership and process management of the Specialty Team and functions. Responsibilities include oversight and management of the Cease/Desist, Deceased and Voluntary Surrender end to end functions; identifying potential Cease/Desist and Deceased accounts through Call Miner review, analysis and exception communication as well as the review and processing of actual Deceased and Cease/Desist accounts. The Specialty manager will be responsible for the monitoring and oversight of all customer call handling based on requirements and functions
Job Duties
Manage, Direct and Assign volume within Specialty processes for appropriate handling within established SLA and in accordance with any applicable Federal and State requirements
Staffing assessment and allocation for proper coverage for all Specialty Call Handling
Execute identified process enhancements and expansions to comply with all requirements
Quality assessment of completed productivity for accuracy and compliance with Federal and State regulations, as well as policy and procedure
Communicate Call Miner exceptions as well as collaborate and assist other departments across the organization, as needed.
Other duties as assigned.
Education and Work Experience
College degree or equivalent work experience
Six (6)+ years of experience
One (1)+ years of management experience
Experience in compliance requirements, regulations and processes preferred
Knowledge of Cease/Desist, Deceased and Specialty State process, regulations, requirements and structure
General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA).
Established verbal and written communication skills.
Working knowledge of Microsoft Office Suite, including Excel and Word.
Ability to maintain confidentiality
Adaptable to changes within a face paced environment
Can effectively collaborate with peers and leadership
#LI-Remote
Exeter Finance LLC is an Equal Opportunity Employer.
Individual compensation packages are based on various factors unique to each candidate including
skill set, experience, qualifications and other job-related reasons.
55,000.00 USD-$78,100.00
At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to provide options that make sense, getting customers behind the wheel of their car.
Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with auto dealers, or supporting the company from its corporate offices, you will enjoy a nurturing, invigorating and positive work environment.
We offer individually tailored compensation packages with competitive salary and benefits, plus training and development opportunities, team member recognition and awards, and so much more.
As an equal opportunity employer, we’re committed to hiring talented people, including veterans and military family members, who share our commitment to deliver outstanding customer service where we value our people, performance and service by exhibiting a Culture of Excellence.
If you are a California consumer and would like information about our online and offline privacy practices, please see our “California Consumer Privacy Statement” available here (https://res.cloudinary.com/govimg/image/upload/v1670513113/5b74966e98f5e27ebbf48fa8/Exeter%20Finance_%20CPRA%20California%20Consumer%20Privacy%20Statement%20Final.pdf) .
