Job Information
Exeter Finance Corp IT Service Delivery Manager in Irving, Texas
At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.
Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.
Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.
Job Description
This position is hybrid and will be required to be in office two times per month for collaboration working sessions.
Job Summary:
The IT Service Delivery Manager will be responsible for several key processes within Exeter IT that enable the delivery of high-quality IT services to end users, ensuring that the Service Support and Service Delivery processes are functioning to meet business needs. This position interacts regularly with business stakeholders and IT support teams, requiring exceptional relationship building skills. Will require excellent technical skills and experience in not only end user technologies but also enterprise level support of applications, tools, and ITIL processes.
Implement and support Exeter’s Service Delivery process to ensure the policies, procedures, processes, and performance goals are achieved. Drive the post-incident meetings to evaluate troubleshooting activities such that similar incidents can be avoided or resolved more expeditiously in the future.
Drive Major Incident Management to ensure optimal mean time to restore services, including coordination of resolving technical and business parties, effective communication to stakeholders and post incident reviews. Lead Major Incident troubleshooting across all technical support teams and tiers with internal stakeholders. Initiate and lead major incident bridge calls through resolution. Ensure efficient and effective Major Incident processes are followed, including appropriate communication protocols.
Facilitate the Request, Incident, Major Incident, and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required.
Perform other duties as required.
Additional Job Description/Education:
Bachelor's degree or equivalent work experience
Six (6+) years of overall IT experience
Four (4+) years of Incident and Major Incident Management experience (Request, Problem, and Change Management is a plus)
Two (2+) years of hands-on experience in Infrastructure or Application Support is mandatory
IT Literacy: Knowledge of IT Ecosystem & Operations Background with experience in IT for financial institutions to the extent of knowing Front office to back-office application flow
Knowledge of varies monitoring tools and scheduling jobs would be plus.
Good understanding of transversal technologies (SAN, Unix, Windows, Network, DBA, Job Schedulers, MQ)
Technologies and/or Applications background with ability to grasp impact and interdependencies.
Willing to work on-call (rotation) during nights and weekends.
Strong aptitude for picking up new technologies and procedures
Excel at Service Delivery, multitasking and remain judicious during major incidents.
ITIL Foundation Certification
#LI-Hybrid
Exeter Finance LLC is an Equal Opportunity Employer.
Individual compensation packages are based on various factors unique to each candidate including
skill set, experience, qualifications and other job-related reasons.
97,100.00 USD-$133,550.00
At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to provide options that make sense, getting customers behind the wheel of their car.
Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with auto dealers, or supporting the company from its corporate offices, you will enjoy a nurturing, invigorating and positive work environment.
We offer individually tailored compensation packages with competitive salary and benefits, plus training and development opportunities, team member recognition and awards, and so much more.
As an equal opportunity employer, we’re committed to hiring talented people, including veterans and military family members, who share our commitment to deliver outstanding customer service where we value our people, performance and service by exhibiting a Culture of Excellence.
If you are a California consumer and would like information about our online and offline privacy practices, please see our “California Consumer Privacy Statement” available here (https://res.cloudinary.com/govimg/image/upload/v1670513113/5b74966e98f5e27ebbf48fa8/Exeter%20Finance_%20CPRA%20California%20Consumer%20Privacy%20Statement%20Final.pdf) .
