Easter Seals Jobs

The Business Command Center (BCC) Major Incident/Cyber Lead accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area.

The BCC Major Incident/Cyber Lead, within the Services Business Command Center (BCC) / Cyber BCC, will be responsible for providing a business centric Incident/event response. In addition, the individual will be responsible for managing Major Incidents and contributing to stability initiatives driven by SMBF Production Support.

Job Description :

The Business Command Center (BCC) supports the Citi's Services business organization globally. The BCC provides centralized command and control functionality associated with incident and problem support, ensuring continuous improvement of the quality of our service offerings. The group is responsible for enhancing business, operational, and support processes by ensuring transparency, consistent severity and impact assessment, rapid resource engagement, appropriate escalation, and timely communication during outages.

Global Business Command Center (BCC) responsibilities include, but are not limited to:

1. Cyber Event/Incident response in coordination with the InfoSec, Business and Technology partners:

• Support remediation of Level 0 GEM/Vulnerabilities across the SMBF app/infra landscape.

• Support SWIFT Network Security Alert process

• Participate and support Regional/Global/EMT/PS organization level Table Top exercises

• Work with Regional Cyber BCC Leads from other geographic locations to build a strong partnership and year round focus on Cyber SWAT-BCC preparedness.

2. Major Incident Management:

• Facilitate the coordination, communication and escalation of incidents impacting the delivery of TTS and Securities Services to the client

• Serve as a liaison between the Business and Technology teams, promoting rapid escalation of incidents or market events, lending a business perspective to remediation options, and translating technical details into laymen’s terms.

• Monitor ServiceNow dashboard and incident metrics

• Use knowledge and experience, applicable to the incident, to determine the appropriate assessment of impact, severity, and ownership

• Use management and/or leadership skills to ensure the incident recovery team is properly organized, managed, and effectively communicating throughout the life of the incident

• Manage and drive incidents to successful completion and ensure overall Incident management goals and milestones are met

• Review all Incident Management Status and Metrics Reports for accuracy, consistency and timeliness

• Project management and readiness of initiatives related to TTS and Securities Services stability and safety & soundness

• Contribute to effort to develop broad quality analytics to be used by senior leaders in forming quality strategy globally.

3. Job Skills / Qualifications :

• Proven leadership Experience in Financial Services, especially Cash Management, Transactional Banking and Trade Operations is a must

• Incident/Crisis management experience including: Ownership, Classification and initial support, Escalation/Notification, Business Impact Analysis, Resolution Tracking

• Excellent written and verbal communication skills required to influence and negotiate with senior leaders across functions (may be required to communicate with external parties)

• Strong trouble shooting/problem solving skills

• Understanding of Project Management standards

• Experience working with global, multi-region initiatives, projects and teams, including large matrix organizations

• Ability to influence partners and drive cross-functional work reaching optimal solutions to complex problems.

• Attention to detail, comprehensiveness of content and ability to see multiple assignments to completion under aggressive deadlines

• Flexibility to support global time zones, including some on-call weekend support

• Strong client focus

• Strong interpersonal skills

• Effectively share information with other support team members and with other technology teams

• Ability to plan and organize workload

• Consistently demonstrates clear and concise written and verbal communication skills

• Ability to communicate appropriately to relevant stakeholder

Education:

• Bachelor's Degree

Requirements:

• 6-10 years relevant work experience

• 3 + years people management or leadership experience in Trade & Treasury or Securities Services, Business, Operations, Technology and/or Client Service

• Strong MS Office - Excel, Word, Power Point. Excel, Teams, SharePoint, Visio skills are a must.

• Ability to work independently, ability to multi-task and drive multiple assignments to completion.

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Primary Location:

Irving Texas United States

Primary Location Full Time Salary Range:

$125,760.00 - $188,640.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Oct 08, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.