Easter Seals Jobs

Company is looking for a Customer Care Specialist

What you’ll do:

The main purpose of this role is to perform essential customer service-related duties to assist customers with their needs. Provide first level troubleshooting and problem resolution with our customers. Start the tracking process for any repairs or fixes needed for a piece of equipment.?

Key Responsibilities:

Engaging with customers, confirming, or clarifying information, and explaining possible solutions, ensuring that clients feel supported and valued, diffusing angry clients, as needed.

Identify and resolve product issues and address customers’ needs, complaints, or issues with our products.

Troubleshoot with customers over the phone/emails and conduct basic root cause analysis on basic operational problems to avoid unnecessary down time of equipment and nuisance costs.

High attention to detail and able to function in ambiguous areas of customer care by leveraging both training and SOPs of the customer care team

Gather detailed information and basic overview of service issue and create service case in the Salesforce CRM system with all relevant information with prioritization and categorization based on drop down lists for closure or for follow up by the dispatch team.

Review eligibility for warranty repairs and maintenance; enter accurate service call records with appropriate severity rating.

Review machine case history, escalate recurring issues to Escalation point of contact as needed.

Provide timely and professional support for customers including data collection, troubleshooting, problem resolution while remaining empathetic to customers’ situation.

Understanding and striving to meet or exceed call center metrics and expectations.

?What you need to be successful in the role:

High School Diploma or GED or equivalent experience.

2 – 4 years customer service experience.

Able to think logically to provide answers to customer questions as well as resolutions for various issues that may arise.

Driven individual that is looking to grow within the role and organization.

Exhibiting patience and confidence with a diverse clientele.

Exhibits self-motivation, the ability to multitask and pay close attention to small details.

Ability to work independently without much direct supervision.

Strong time management and decision-making skills.

?Physical Requirements:

Sitting or standing at a desk while using the phone and computer

Ability to periodically work overtime

Hybrid schedule after training is completed. Monday - Friday 7am-8am start time

Irvine, Ca.

$20 an hour

Temp - to - Hire

For more information please call me, Adriana, at (562) 285-5512 or email me at ADRC294@kellyservices.com

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.