Easter Seals Jobs

Job Title: Automotive Operations Coordinator

Job Description

Take overall responsibility for the Training Academy's performance, coordinate retailer training efforts, serve as the point of contact for Retailer Management regarding training progression, and identify training needs while recommending classes to fulfill training objectives.

Responsibilities

• Manage all resources ensuring rooms are set up and ready for classes.

• Distribute training reports to Field and Retailers, including Regional Vice President, Regional Performance Managers, and Customer Service Market Managers.

• Guide field and retailers on compliance levels and plans for achievement, solve issues, and provide support around escalations of help required by senior retail personnel.

• Ensure the Academy is operational as required, efficient, and fully utilized.

• Manage Academy and schedule room management with outside training vendors for both technical and non-technical training classes, setup, attendee booking, shipping/receiving training materials, and building access.

• Guide field teams and retailers on compliance levels and plans for achievement of training objectives.

Essential Skills

• Automotive industry experience

• Customer service

• Training documentation

• Microsoft Office proficiency

Additional Skills & Qualifications

• Bachelor’s Degree or equivalent work experience as an A-level Technician required.

• 1 or more years of experience in the customer service industry, preferably at an automotive corporate HQ or dealership.

• At least 1 year of experience in an automotive environment with customer/retailer interaction preferred.

• Demonstrated commitment to customer service.

• Strong organizational skills with a keen attention to detail.

• Must be a team-oriented self-starter.

• Must be able to work under pressure and meet firm deadlines, while consistently delivering a high standard of work.

Work Environment

The working hours are from 7:30 or 8:00 AM, covering 8 hours each day, requiring the candidate to be in the office 5 days a week. The dress code is business casual, and uniforms may be provided starting January.

Pay and Benefits

The pay range for this position is $25.00 - $28.50

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Irvine,CA.

Application Deadline

This position will be accepting applications until Jan 13, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.