Easter Seals Jobs

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”

Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!

Location:

5752 Wheeler Rd, - Indianapolis, Indiana 46216

Job Description:

Position Summary:

This individual will be responsible for handling freight claims filed by the owner of the goods, investigating and settling claims in accordance with carrier liability rules, regulations and contracts to the company’s transportation partners. In this role, you will act as liaison between the carrier and customer to facilitate owed refunds.

Here’s what you’ll do:

• Manage the freight claims process.

• Send claims to carriers, respond to customer claims and document claims in TMS.

• Track damaged product and work with insurance companies and adjusters.

• Negotiate claims settlements as needed.

• Investigate and evaluate claims to ensure settlement is in accordance with company policies and guidelines and state and federal regulations.

• Analyze and determine value of claims (i.e., time off, cost of claim, etc.).

• Maintain claims documentation and files

• Work with internal and external customers to coordinate the administration and process of general liability and auto liability claims and address claim related inquiries and issues.

• Support the process of claims investigation to confirm coverage and determine liability and damage.

• Prepare and reconcile department reports for outstanding payments, uncollectible claims and auto-payment recoveries, etc.; analyze claims activity and prepare financial and claims reporting; provide summary analysis for management review.

• Assist with educating and/or training associates and management on the execution of claim management programs and processes.

• Maintain effective working relationships with internal and external contacts (i.e., third-party administrators, associates, customers, management, legal counsel, etc.).

• Maintain current knowledge of legal regulations, industry trends and best Risk Management/claims processing practices; make recommendations to improve current programs and processes and to ensure company legal compliance.

• Additional responsibilities may be assigned as needed.

Here’s what you’ll ne ed :

• Bachelor’s Degree preferred

• 2 years of freight/insurance claims experience, administrative experience; trucking, freight brokerage or logistics experience preferred.

• Strong written and verbal communication skills; ability to interact with internal and external contacts.

• Strong organizational, problem solving, prioritization and attention to detail skills.

• Good analytical and negotiation skills to effectively review and administrator claims process.

• Working knowledge in risk management and claims processing

• Must have an understanding of state laws and regulations affecting insurance practices and familiarity with medical terminology, legal processes, general insurance policy coverage, claims investigation techniques, medical and legal aspects of claims.

• Proficiency in MS Office (Word and Excel).

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package (https://careers.spartannash.com/why-work-here/benefits/) .

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.

SpartanNash (Nasdaq: SPTN) is a food solutions company that delivers the ingredients for a better life. Committed to fostering a People First culture, the SpartanNash family of Associates is approximately 17,000 strong. SpartanNash operates two complementary business segments – food wholesale and grocery retail. Its global supply chain network serves wholesale customers that include independent and chain grocers, national retail brands, e-commerce platforms, and U.S. military commissaries and exchanges. The Company distributes products for every aisle in the grocery store, from fresh produce to household goods to its OwnBrands, which include the Our Family® portfolio of products. On the retail side, SpartanNash operates 144 brick-and-mortar grocery stores, primarily under the banners of Family Fare, Martin’s Super Markets and D&W Fresh Market, in addition to dozens of pharmacies and fuel centers. Leveraging insights and solutions across its segments, SpartanNash offers a full suite of support services for independent grocers. For more information, visit spartannash.com .