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The Learning Facilitation Professional conducts or facilitates training courses for organization employees or external audiences. As a Learning Facilitation Professional, your work assignments are often straightforward and of moderate complexity. The Learning Facilitation Professional confirms competence of employees in designated areas of clinical practice. The Learning Facilitation Professional is responsible for managing clinical learning experiences and observation and supervision of medical assistants within the CenterWell clinic. The Learning Facilitation Professional assesses Medical Assistants skill levels and collaborates to ensure appropriate training when necessary. The Learning Facilitation Professional will function as the role model for clinical skills within the CenterWell clinic and facilitate learning activities to increase skill levels of medical assistants.

The Learning Facilitation Professional:

• Plans, coordinates, and implements all aspects of training programs for participants throughout the organization, including but not limited to instructor-led and virtual instructor-led training.

• Selects appropriate materials.

• Creates an environment that is conducive to learning and exchanging information, engages the learner, and produces the desired outcomes.

• Monitors training personnel records to ensure that employees have met all company training requirements for company, quality, and regulatory compliance.

• Analyzes course evaluations in order to judge effectiveness of training sessions and to implement suggestions for improvements.

• Evaluates the relevance of online resources to complement the facilitated experience in the fields as appropriate. Understands own work area professional concepts/standards, regulations, strategies and operating standards.

• Makes decisions regarding own work approach/priorities and follows direction.

• Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

Use your skills to make an impact

Required Qualifications:

• Five plus years of experience as a Certified Medical Assistant, LPN, or RN

• Two or more years of training or adult learning development experience

• Proven interpersonal and clinical skills with the ability to interface and train effectively both internally and externally with a wide range of people including physicians and clinic office staff, including workflows in EMR

• Experience with Electronic medical records/EMR and/or Health Information Management/HIM systems

• Proficiency inExcel, Word and Power Point Presentations in a business setting

• A high level of engagement and emotional intelligence

• Available to travel within the Tennessee to support the local clinics

Desired Qualifications:

• eClinicalWorks experience strongly preferred

• Previous Lead role as an MA or Training core clinic roles in a value based care setting

• Understanding of curriculum design and adult learning principles

• Experience using a wide variety of training tools to effectively facilitate to a wide audience.

• Experience managing projects or processes

Additional Information

This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

As part of our hiring process for this opportunity, we will be using an interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Alert

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$48,900 - $66,200 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources