Easter Seals Jobs

Description

We are searching for a meticulous and diligent Customer Service Representative in Indianapolis, Indiana. This role plays a crucial part in managing customer applications and records. The successful candidate will be responsible for ensuring a smooth customer experience by addressing inquiries promptly and maintaining a high standard of customer service. This contract to hire employment opportunity offers a dynamic workplace.

Responsibilities:

• Accurately process customer credit applications in a timely manner

• Maintain and update customer credit records to ensure accuracy

• Resolve customer credit inquiries, ensuring a high level of customer satisfaction

• Monitor customer credit accounts and initiate action to collect delinquent payments

• Handle high call volumes and manage data entry of conversations

• Provide exceptional customer service, including membership renewals and answering questions

• Maintain punctuality and consistent attendance

• Adhere to business casual dress code and workplace policies, including the restriction on cell phone use

• Utilize MS Word and MS Excel for various tasks

• Apply basic office skills in daily tasks and operations.

Requirements • Demonstrable experience in a customer service role

• Proficiency in using MS Word and MS Excel

• Strong data entry skills, including numeric data entry

• Previous experience in a call center environment is preferred

• Possession of basic office skills, such as filing, scheduling, and answering phones

• Excellent interpersonal and communication skills

• Ability to handle customer queries and complaints professionally

• High level of patience and empathy towards customers

• Strong problem-solving skills to address customer issues effectively

• Ability to work in a team and contribute positively to the team dynamics

• Willingness to learn and adapt to new technologies and tools related to customer service.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .