Easter Seals Jobs

Description We are offering a role in the wholesale distribution industry located in Indianapolis, Indiana. This role is a Customer Experience Specialist which involves engaging with customers and handling their inquiries, processing orders, and managing complaints. The role is contract-based and offers a unique opportunity to contribute to and learn from our dynamic team.

Responsibilities:

• Respond to customer inquiries promptly and effectively

• Process and input all customer orders

• Monitor product availability through various reports

• Generate all necessary paperwork and information for customer orders

• Coordinate special shipping requests with the operations department

• Track orders and notify customers of any activity concerning their order

• Handle customer complaints and provide appropriate solutions within time limits

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Act as the liaison between the warehouse, transportation, and the customer

• Oversee all paperwork associated with orders and maintain corresponding files

• Use MS Word and Microsoft Excel for various tasks

• Exhibit strong customer service skills in all interactions. Requirements • Proven experience in a Customer Service role within the Wholesale Distribution industry

• Proficiency in using Microsoft Office Suite, particularly MS Word and Microsoft Excel

• Excellent communication and interpersonal skills

• Ability to handle customer complaints and provide appropriate solutions

• Strong problem-solving skills and ability to think quickly under pressure

• Demonstrated ability to work effectively in a team environment

• Strong organizational skills with the ability to manage multiple tasks simultaneously

• High level of attention to detail and accuracy

• Ability to maintain a high level of confidentiality and handle sensitive information with discretion

• Demonstrated commitment to providing exceptional customer experiences

• Flexibility to work in different shifts or extended hours if required

• High school diploma or equivalent; higher degree in a relevant discipline will be appreciated

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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