Job Information
CommonSpirit Health at Home Client Relations Executive in Indianapolis, Indiana
Overview
Uneash Your Potential - Embrace a Rewarding Journey as a Client Relations Executive! CommonSpirit Health at Home offers you the chance to make a profound impact in your community, providing care and support to our cherished homecare patients. Step outside the confines of traditional hospital walls and embrace a world of autonomy, where your compassion and critical thinking skills shine brightly, nurturing the most vulnerable members of our communities.
Responsibilities
Community Health at Home Now Hiring Client Relations Executive!
The Client Relations Executive I makes essential contributions to the achievement of the organization’s objectives as a field-based business development representative, consistently meeting the volume expectations for referrals and admissions. Maintains and grows current market share, growing new sources of business to support the branch’s business plan. Works with the Director, Business Development, Regional Vice President and branch Director, Operations to develop and execute specific strategies and tactics to achieve revenue targets, patient experience and profitability goals.
Must meet or exceed established monthly admission target(s) as provided by their supervisor and determined by the branch monthly budget.
Identifies and qualifies health care relationships within regional territory with a focus on skilled nursing facilities, assisted living communities, Community Based Residential Facilities, physicians and other health care providers and hospital systems.
Develops and maintains relationships with key customer sources through regular contact and follow-up procedures.
Acts as the key contact for client troubleshooting and conflict resolution.
Responsible for developing and working a yearly business plan for the region that includes strategies for exceeding established budgets and goals.
Develops and maintains accurate data on customer relationships within RSL on each key referral source to provide client information needed to build strong ties and deliver customer satisfaction.
Qualifications
Health care professional credential, Bachelor’s degree or comparable business experience required
Minimum of one year of related sales experience, preferably in a health care/medical field or patient transportation
Excellent sales, customer service and persuasive abilities; ability to build trusting relationships and gain commitment for referrals.
Excellent communication skills, both verbal and written.
Strong knowledge of computer-based applications, including
Microsoft Office applications (Excel, Word & PowerPoint) and territory management systems.
Excellent time management, organizational, administrative and presentation skills.
The ability to work independently and interdependently, to interact with all levels of staff and management, set priorities, manage multiple demands effectively and use good judgment.
Excellent interpersonal skills with diverse customers and staff.
Must be highly articulate and capable of communicating effectively with groups and individuals verbally and in writing, with strong presentation skills and ability to interact with all levels of staff and management using superior interpersonal and influencing skills.
Communicates with optimism about the future.
Ability to travel, valid driver’s license, auto liability insurance coverage.
Valid Driver’s/Chauffeurs license and auto liability insurance coverage according to organizational policy is required.
Compliant with appropriate state certification/registration and organizational requirements as necessary.
Pay Range
$27.45 - $39.80 /hour
We are an equal opportunity/affirmative action employer.
