Job Information
State of Indiana Claims Representative in Indianapolis, Indiana
Claims Representative
Date Posted: Aug 30, 2024
Requisition ID: 448849
Location:
Indianapolis, IN, US, 46202
Work for IndianaBegin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.
About the Hoosier Lottery:
The mission of the Hoosier Lottery is to return maximum net income to the state in a socially responsible manner. By embracing our core values, we're better able to live up to our mission. Our core values are:
• Have a passion for excellence
• Be customer and consumer centric
• Operate with the highest level of integrity
• Foster creativity, teamwork and collaboration
• Commit to the growth and development of our team
About the Job:
The Hoosier Lottery Claims Representative will assist customers with the claims process of Hoosier Lottery prizes. This includes vetting all information submitted for claims processing, answering questions related to Hoosier Lottery products and other duties as needed. Individual will work 37.5 hours per week at the Headquarters location.
A Day in the Life:
Greet customers upon arrival in the Prize Payment Center;
Process walk-in and mail-in claims daily;
Ensure all proper documentation is presented prior to claim processing;
Research validity of information provided by claimant on Winner Claim Forms;
Troubleshoot problem tickets presented in office by working with other departments and retailers to resolve issues if possible;
Ensure all unresolved problem tickets are logged, activity reports created and forwarded to the Security Department;
Compose correspondence, log and send to all winners that present tickets that cannot be paid;
Review and verify all information entered on the Manual Check Log which is submitted to the Accounting Department weekly;
Assist with 2nd Chance winner notification process;
Verify the validity and process 2nd chance winner claims when presented;
Sell lottery products daily including scratch and draw game products;
Maintain adequate ticket inventory levels for sales;
Assist with nightly closing process to balance out cash, debit card receipts, ticket inventory, check inventory, etc.
What You'll Need for Success:
High School diploma or equivalent, some college preferred ;
Bilingual applicants preferred;
Excellent customer service skills;
Ability to thrive in a team environment;
Ability to operate multi-line telephone and cash register;
Understanding of clerical procedures, methods, and principles;
Proficient in office software, including MS Outlook, MS Teams, MS Excel and MS Word;
Proficient with modern office equipment including computer, multifunctional copier/printer, and scanners
Salary Statement:
The salary for this position traditionally starts at $25,766.00 but may be commensurate with education or work experience.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
Deferred compensation 457B account (similar to 401k plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid new parent leave
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.
If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected] .
The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.
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