Easter Seals Jobs

Business Office Manager

Job Ref

2403806

Category

Administrative & General Support

Job Family

Billing & Coding

Department

Back Office Mgmt

Schedule

Full-time

Facility

Clearvista Parkway

Clearvista Pkwy

Indianapolis, IN 46256

United States

Shift

Day Job

Hours

8- 4:30 5 days per week

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

Community Health Network has an excellent opportunity available within our Language Services Department located at 7240 Shadeland Station, Ste. 300; however, this is a work-from-home position. If you are looking for challenging work and meaningful advancement, then you should consider a career with Community.

The Business Office Coordinator will be responsible bridging the gap of communication between healthcare staff/providers and LEP patients (Limited English Proficiency) with outstanding customer service in a manner consistent with CHN’s PRIIDE values. Seamlessly assist providers with resources that allow them to communicate properly with their patients. Interpreters are provided via video, phone, and in-person. It is the scheduler’s duty to determine which modality will be appropriate in the given circumstance and schedule the interpreter accordingly considering certain exceptions expressed by requestor. Scheduler is also responsible for monitoring the in-house interpreter’s time and schedule, analyzing, and sorting out invoices, running productivity reports, and working with team manager on any other tasks that may present. Interpreter requests come in through phone and email, scheduler must be able to respond and act quickly.

Your exceptional skills and qualifications

• No license required.

• High School Diploma or GED required.

• Minimum of two years of experience in scheduling and administrative support in a healthcare environment.

• Office experience is preferred. Proficient in MS Excel, Word, and Outlook.

• Strong customer service skills.

• Must be comfortable working in a fast-paced environment that requires flexibility and responsiveness.

• Ability to organize and express thoughts clearly and concisely both verbally and in writing via phone and email.

• Schedule all interpreters (in-person, phone & video). Most video and phone interactions are on-demand, meaning no scheduling necessary.

• Coordinate between providers and staff interpreters / contracted interpreters via vendors

• Answer all incoming calls professionally and email swiftly

• Monitor team’s productivity

• Understand interpreters’ needs and assist staff interpreters via texts, emails or telephone calls with questions/concerns related to their assigned appointments

• Regularly obtain reports and data for the team as well as any other data requested by leadership

• Review and sort invoices

• Partner with leadership and reports/consults issues that need attention beyond this role, and perform other tasks as requested by leadership

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

Caring people apply here.

Community Health Network complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Community Health Network does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.