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Status Category: Full-Time Exempt/Non-Exempt: Exempt Scheduled Hours Per Week: 40 Job Code: FS206 With over 120 offices and nearly 7,000 associates throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level. CBIZ has been honored to be the recipient of several national recognitions: 2024 Handshake Early Careers Winner 2024 Early Talent Award by Ripplematch 2023 Best and Brightest Companies to Work for in the Nation 2023 Best and Brightest Companies in Wellness 2023 Great Place to Work Certification Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C. The Data Analyst is the bridge between the business users and the technical team. As a Data Analyst, you are expected to form trusted relationships with your business partners, understand how their business processes interact with IT systems, and work to enhance IT capabilities to solve business problems. The ideal candidate should be an expert in requirements elicitation techniques and documentation, relationship management and setting expectations, as well as collaborating with a diverse array of IT and business resources to ensure IT projects are delivered on time and on budget. The ideal candidate should be comfortable speaking with technical resources as well as business resources and be able to communicate concepts and expectations between either party. Proficiency with a variety of delivery methodologies such as waterfall and agile is highly desirable, as well as significant experience with ALM tools such as Azure DevOps or Jira. Essential Functions and Primary Duties Preparation of detailed system requirements (Functional Requirements document or user stories depending on methodology) for development activities such as new reports, new interface/system integrations, conversions, enhancements, and forms. Participate in new system software evaluations, selections, training, and implementations. Lead business process mapping sessions and produce detailed process maps. Work with the Product Owner / Product Manager and business process owner to fully understand the desired business processes associated with using the system. Validate technical solutions and deliver the documented requirements through QA testing activities. Primary liaison to the Solution Architect and vendor for project, support, and maintenance work. Work with the Product Owner to coordinate upgrades and patching. Act as a deputy IT project manager (coordination for light to moderate projects). Ensure thorough QA and regression testing for upgrades and patching. Lead activities around the creation of test scripts. Lead the organization of the UAT testing strategy, activities, and timeline with the Product Owner and project team. Reports on UAT status. Supports resolution of UAT issues. Manages and logs issues discovered during testing as well as Production releases. Analyze and resolve escalated support tickets. Gain knowledge of the implemented systems functional capabilities and become a functional expert in the usage of the system. Create documentation to assist with technical support. Provide technical support on software migration and conversion projects. Streamline and enhance business processes and systems using available low-code / no-code automation tools