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Job Description:

Job Summary:

The Brokerage staff is responsible for supporting clearance service to customers. He/she follows operation plans and work procedure to meet customer deadlines, maintains a close relationship with customer. This role will actively engage in auditing description on invoice to be submitted for the customs clearance in timely manner. He/she will be the one point of contact for customer enquiries and have a strong command of our customer service policies, and be well-versed and trained in product knowledge that can be critical for offering quick and accurate resolution to customer's shipment. And he/she will be responsible to follow up and help close out internal and external enquires.

Responsibilities:

• Handle B2C import clearance process following work procedure

• Ensure data accuracy and integrity for import shipment

• Communicate and gathering requirements from customers and provide feedback to broker for clearance

• Work with involved parties to customer service

• Provide customers accurate clearance information and procedure

• Assist with problem resolution to meet customer needs and customs compliance

• Work flexibility with other brokerage positions

• Maintain compliance and UPS Policy

• Complete training related career development

• Support other brokerage business/training

Qualifications:

• Practical experience in brokerage, clearance and CS work experience is preferred

• Confident, trustworthy, customer-oriented and able to work in a fast paced environment

• Positive and able to work well in a team with excellent interpersonal skill.

Hands-on knowledge in MS office program

• Good ability for reading, writing and speaking English

• Ability to work with little or no supervision.

Working hours:

40 hours per week, Holiday & Sunday shift

Location: #205, 77-45, Gonghangdong-ro 295beon-gil, Jung-gu, Incheon

Employee Type:

Permanent

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Company: UNITED PARCEL SERVICE

Category: Brokerage (Intl Trd Svcs)

Requisition Number: R24030839

Location: Incheon,South Korea