Easter Seals Jobs

Changing lives. Building Careers.

Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what’s possible and making headway to help improve outcomes.

• Management of technical service in the region

• Works with Service and commercial leadership to develop local service product portfolio

• Works with Service and commercial leadership to develop Service Marketing in the region

• Drives sales of service and disposables

• Drives „Management of installed base“ Process

• Works with Service and commercial leadership to set the prices for service products and service solutions

• Manages the service logistics and its communication in the region

• Works with internal and external customers/distributors to provide technical support and repair

• Works with Service to communicate common concerns and problems

• Works with Service on technical and work related matters

• Responsible for identifying non-compliant service processes and procedures and implementing corrective actions

• Responsible for implementing Integra’s Service global processes to the local organization

• Strives for optimal customer satisfaction

• Service parts forecasting

• Supports Sales with respect to technical aspects

• Communicates to commercial team to convey customer perceived equipment problems

• Presents a professional company image at all times

• Supports events

• Works with Service to manage demo equipment, service inventories and fixed assets / tools

• Communicates and coordinates with recalls, TSAs, adverse events

• Provides training (incl. train the trainer) to distributors and customers upon approval of Service and commercial leadership.

• Communicates with: major (key) accounts, Headquarter Integra Service, with several authorities such as Ministry of Health

• Liaison with Management and personnel in the provision, accuracy, maintenance, amendment and retention of Quality Policy, Procedures, working instructions and forms

• The provision, maintenance and monitoring of a current library of technical documents, directives, standards, approved codes of practice, and method statements (if applicable)

• The preparation for review, implementation and monitoring of effective processes that provides the evidence of compliance with relevant directives, standards, technical, legislative, industry or trade requirements

• The preparation for review, implementation and monitoring of effective processes that meet the goals and objectives of the company

• The provision, maintenance of installed base records, relating to customers and product traceability

• Works with Service and Quality leadership to develop local Quality Management System to enable local process owners to locally release and implement the relevant global processes (if applicable)

• Correct maintenance of technical files, Non Conforming Product, reporting, labeling and disposition.

• Works with Service and quality leadership to develop training, introduction into quality relevant issues of the company and continuation of quality related training, Corrective & Preventative Action Programs and participate in defined Internal Audit Programs

• Regular analysis and reporting to the service and quality leadership on the effectiveness and efficiency of the Quality System. In particular Corrective Action Programs, Vigilance and Regulatory Affairs, Product Recall, Advisory or Warning Notices, Customer Complaint

• The effective presentation of statistical information to management, that provides an accurate and factual analysis of after sales product performance.

• Identification and the highlighting to management areas of the company where the Quality performance is ineffective.

• Presentation to Management of improvements or changes to the Quality Processes.

• Provide an interface between the company, customer, manufacturer, legislative or regulatory body for all matters associated with product recall, product advisory notices, incident investigation or reporting.

• Provide an interface for the reporting, recording and assignment of Customer Complaints.

• Provide an interface for the co-ordination of External audit by notify bodies or customers.Provide the interface for the support of all levels of management and company personnel for Quality related matters

• Provide input into Product discontinuations (End of Sales, End of Service, End of Life)

• Manages communication hereto, makes sure timelines are kept and legal local requirements are considered