Easter Seals Jobs

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints | Resolves customer inquiries and complaints fairly and effectively | Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships | Recommends and implements programs to support customer needs | Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines General Profile Able to follow set instructions and processes to complete work Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions Has prior relevant training or related work experience Has working knowledge and skills Recommended Skills Functional Knowledge: Performs routine tasks following specific instructions or under supervision Business Expertise: Understands how the assigned duties relate to others in the team and how the team integrates with other teams Leadership: Has no supervisory responsibilities; manages own workload Problem Solving: Work is clearly defined and completed according to instruction Impact: Impacts own team through the accuracy and quality of work Interpersonal Skills: Uses communication skills to exchange information.

Responsibilities:

• Data validation via phone, spreadsheet or website.

• Provide documentation for data and processes performed convey/communicate information by statement or suggestion

• Directly impacts the business through responsibility for quality of services provided by self or others.

• Responsible for research, resolution and responding to questions and problems via email, and callbacks in accordance with service level requirements, while providing excellent customer experience.

• Adherence to corporate policy regarding authentication, data security and record retention

• Navigate multiple systems and internal tools for research and documentation

• Research any client issues and escalate to Supervisor if a larger issue is identified

• Instill confidence in customers through problem solving skills and strong customer service delivery

• Keep records of customer interactions and transactions, recording details or inquiries, complaints, and comments, as well as actions taken for reporting purposes

  Qualifications:

• Bachelor’s Degree required.

• 10-key proficiency.

• Proficient computer skills with multi-tasking very important ; specifically, research and document customer inquiries.

• Utilize PC Daily; Microsoft Office Suite and Adobe Acrobat.

• Excellent English written and verbal communication skills.

• Attention to detail is a must ; ability to perform repetitive actions daily without affecting attention to detail, ability to make judgment calls based on pre-set criteria and experience.

• Work environment is such that deadlines may fluctuate in accordance with task urgency or constraints.

• Must be extremely adaptable and be able to stay focused.

• Must be able to adapt to intense workloads, schedules and rapidly changing situations with a sense of urgency.

  LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.