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At Microsoft, our core mission is empowering every person and every organization on the planet to achieve more Microsoft Industry Solutions Delivery is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft’s most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs.

The Business Applications CoE within Global Delivery Center helps customers maximize their investment in Microsoft Dynamics 365 solutions and the full portfolio of Microsoft Products through accelerated implementation and adoption. The Microsoft Business Applications CoE team is part of a global organization of exceptional people who lead and serve our customers and partners as they realize their full potential through software and services.

Our organization is at the forefront of innovation, driving value across the entirety of the customers’ digital and AI transformation journey through repeatable and customized cutting-edge solutions powered by Microsoft Cloud and AI. We take pride in embodying Microsoft's mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves. By joining our team, you'll have the opportunity to contribute to life-changing innovations that impact billions of people worldwide.

As a Microsoft Consultant, you will deliver quality engagements with your expertise, either as an advisor, reviewer, contributor, or resource in high profile projects to ensure customer value. The ideal candidate must have the ability to combine their technical skills, creativity, and customer focus to deliver great solutions to the customers and ensure they get the best out of our technologies and solutions. Consulting Delivery professionals bring subject matter and solution expertise to architectural teams, customers, and partners. They apply deep technical and business knowledge to accelerate the adoption of Microsoft services by ensuring strategic, architectural, and operational alignment to customer and partner objectives.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

General

• Demonstrate the ability to articulate value propositions for the most strategic Microsoft products and services and uses business, technology and industry strategies to define customer/partner requirements and constraints

• Demonstrate expertise in a Dynamics 365 solution, feature functions, or services and drive opportunities to accelerate the adoption of the Microsoft Cloud

• Drive and support innovation focusing on industry solutions and customer business outcomes on the Microsoft platform

• Ensure solutions align with the intent of the architecture allowing for clear build test specifications and development of operations guides for the customer

• Identify business and technical risks in programs, assesses their impact and proposes mitigations and contingencies

• Provide stakeholder assistance throughout deployment to avoid/resolve technical issues

• Balance Configure-Before-Customize principles with the goals of maximum customer/partner value and with the use of Microsoft core/baseline assets, people, products and tools and develop project plans that use the full project life cycle accounting for current & future business value of each solution while defining all technical dependencies for project

• Handson experience in leading the complex customer engagements with various size & demographics of teams.

Pre-Sales Support

• Collaborates in the pre-sale process with internal stakeholders (e.g., Solution Architect, Pursuit Lead, Consulting Account Executive) by providing technical guidance, translating business requirements, or identifying possible existing or new solution offerings to help shape the deal and influence budgetary estimates. Contributes to Solution Review Meeting (SRM). Develops proposals or statement of work (SOW). Directly engages customers and internal teams to influence closing the deal. Actively involves themselves in Technical Quality Assurance (TQA) process.

• Provides input on staffing and skill requirements for delivery to Resource Deployment, Consultant Managers (CMs), and/or Project Managers.

Technical Delivery

• Follows the capacity process outlined by Resource, Insights, Capacity, and Capability (RICC) team. Maintains tools with up-to-date skills and availability.

• Leads meetings with customers/partners to identify business needs and create a vision. Uses business, industry, and technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions. Engages others appropriately to understand and define customer requirements.

• Participates in project planning in projects by collaborating with other subject matter experts in identifying the current and future business value of planned solutions. Assesses technical and business risks in programs and develops mitigations. Manages their schedule and communicates with project leads. Generates and delivers Work Breakdown Structure (WBS). 

• Provides oversight and leadership on work streams or a partner team to implement solutions. Follows Industry Solutions processes in the implementation process and aligns solutions with the intent of the architecture and meeting customer/partner business goals. 

• Manages complex escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders (e.g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed.

• Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve the experience. Works with account team to ensure One Microsoft approach. Shares lessons learned with workgroup and consultant community.

Intellectual Property Management

• Acts as an ambassador in the consumption of intellectual property (IP) by identifying new intellectual property that needs to be developed or refreshed. Updates new versions of the content, reviews IP to be considered for harvest and curation and ensures it is logged for consumption. Contributes to driving a consistent approach of using and managing resources. Improves Industry Solutions offerings quality and collaborates with portfolio and solution teams by providing feedback.

• Utilize the Microsoft product portfolio, cutting edge technologies such as AI & Copilot to drive innovation and build customer centric solutions.

Business Development

• Drives opportunities to expand or accelerate the adoption and consumption of cloud and Microsoft technologies. Collaborates, as appropriate, with peers and other teams (e.g., Sales, account-aligned team) to scale the business with existing high-stake or strategic customers, by articulating/developing value propositions of strategic Microsoft products and services. Drives innovation and digital transformation. Ensures the use of the existing intellectual property (IP).

Readiness

• Learns new technologies or services based on business demands and industry trends. Obtains relevant accreditations and certification(s) as advised by domain leadership team. Identifies certifications and readiness plans in partnership with Worldwide Learning. Leads or participates in relevant technical communities and conducts training sessions to evangelize technology and/or offerings based on availability. Mentors team members and acts as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies.  

Operational Excellence

• Completes operational tasks and readiness and ensures timeliness and accuracy. Follows Microsoft policies, compliance, and procedures (e.g., Enterprise Services Authorization Policy, Standards of Business Conduct, labor logging, expenses, travel guidelines). Leads by example and guides team members on operational tasks, readiness, and compliance.

Other

• Embody our culture and values

Qualifications

Required Qualifications (RQs)

• Bachelor's Degree in Computer Science, Engineering, Finance, Business, or related field AND 20+ years leadership experience in relevant area of business OR equivalent experienceExperience with a Global Systems Integrator , IT Vendor , a Partner on Microsoft technologies implementing enterprise scale Dynamics 365 Solutions. A significant part of the experience should be on Business Applications, ERP solutions.

Preferred Qualifications (PQs)

• 18+ years leadership experience in relevant area of business

• Ideal candidate should have experience and understanding of the life cycle of IT solutions/ Business Applications implementation including Estimation, Proposal Preparation, Requirements Gathering, Business Process Modelling, Development &Testing, Deployment and Maintenance.

• Proven track record of Dynamics 365 Finance & Operations and Power Platform solutions preferably in retail/manufacturing/public sector/telecom/ financial services. Hands-on experience in implementation with focus on architecture and solution design.

• Certifications and/or experience Microsoft Azure, Dynamics 365 Finance & Operations and Power Platform is a plus.

• Certifications and/or experience in Agile Delivery and DevOps would be desirable.

• Knowledge and experience in implementing other Non-Microsoft ERP technologies like ERP etc will also be considered.

• Desirable technical experience includes hands-on expertise in several of the following Microsoft products: Azure Solution development, SQL , Power BI, Logic Apps etc.

• Good Communication Skills in English both written and spoken. Ability to interact with a global audience of customers, partners and a global team

• Outstanding ability in developing strategic ongoing customer relationships, gaining trust of stakeholders and respect for the company through technical leadership.

• Ability to identify technical risks before they occur and to develop mitigation and avoidance strategies

• IC role, hence, should know the art of influence without authority

• Strong experience in offshore/onsite working model and working with different geographies and cultures.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .