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Job Description

About – Oracle Cloud Service Center

You will be joining the OCSC (Oracle Cloud Service Centre) as an SR0 (site reliability operator). Your job role will be helping Oracle ensure the availability of cloud services 24x7.365. You will leverage excellence in communication, technical/business analysis, problem solving and attention to detail to methodically resolve issues.

We are responsible for preventing customer impacting events and when incidents do impact customers, we are accountable for solving those issues quickly while working to ensure those issues do not happen again. We offer unique opportunities for smart, hands-on engineers with the expertise and passion to solve difficult problems in distributed highly available services and virtualized/Containerized infrastructure. As a member of the Oracle Cloud Service Centre team, you will be surrounded by “willing to help” individuals representing some of the brightest and most innovative minds in the industry. You will be a part of an organization that prides itself on providing training, empowerment, and career progression.

OCSC Mission: Safeguard all SaaS services by preventing problems; and when problems do occur, solving them quickly and completely.

The Oracle Cloud Service Centre monitors and responds to Service Events that are impacting our SaaS customers' ability to use their services

Career Level - IC3

Responsibilities

Your Role/Opportunity:

An opportunity for Service Reliability Operator (SRO) who will ensure the availability and resiliency of our Cloud services 24x7x365. The ideal candidate will have a pulse on the Oracle’s SaaS services and be accountable for the troubleshooting and resolution of service issues.

Additionally, you will have the opportunity to create future automation and tooling that will allow us to continuously improve our service. Your role in driving improvements in availability, effort and velocity will delight our customers with and while reducing costs of Operations.

You will leverage excellence in communication, technical/business analysis, problem solving and attention to detail to methodically resolve issues.

What You’ll Do:

• Technical Resolution of Service Issues

• Automation of day-on-day operation work.

• Troubleshooting: have a deep understanding of our services and dependencies in order to respond quickly and efficiently to major incidents and minimize service disruptions when they occur

• Identify the processes which becomes bottlenecks in operations management and resolve them through process improvement, automation.

• Stay informed of new technologies , Innovate

• Ownership: understand internal team process and ensure compliance with them.

• Administer production servers/services and test system health

• Offer mitigation paths to accelerate the process of system recovery

• Work with system monitoring and alerting tools to identify trouble source

• Execute defined SOPs to avoid or reduce event impact duration

• Undertake Incident Command training and experience working on an on-call rotation

Our ideal candidate :

• BS degree in CS, EE, or equivalent

• 4+ Years work experience in supporting Production Services

• Strong knowledge on Unix/Linux/window OS

• Application support experience in SaaS (software as a service) environment

• Strong knowledge on SQL ( writing query, Joins, View, Hint etc) - Execute, debug and test SQL programs

• Excellent Working / Troubleshooting experience in Application Middleware / Tomcat/WebLogic Server

• Knowledge of Oracle Database Administration

• Understanding API calls ( Web Services (e.g., RESTful, SOAP)

• Exposure to DevSecOps Tools

• Demonstrable experience in one or more scripting/programming languages: Python, Java, shell

• Strong communication and analytical skills

• Understanding of virtualization /containerized solutions (Dockers, Kubernetes) and Cloud services

• Able to work as part of a shift in a 24x7x365 operations team.

• Understanding of monitoring / Log management tool/dashboards (Prometheus, Grafana, Kibana or Equivalent AppD, Splunk)

• Excellent problem-solving skills

• Technical background with an ability to troubleshoot issues impacting large scale service architectures and application stacks.

• Handles complex problems with a positive "can do" attitude

• Team player and able to work with others all skill levels

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer