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Principal Software Engineer, Platform Engineering

Job Category: Product Engineering

Location: India - Telangana - Hyderabad

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Meet Our Team:

Pega is changing the way the world builds software. We at Pega are providing revolutionary solutions for some of the world’s largest organizations and the most recognizable brands. Imagine going from a problem to a fully functioning solution in production that solves real business problems within a matter of a few hours/days. That’s a challenging set of expectations to meet where thousands of businesses across the planet depend on Pega to transform their business and customer experiences and that’s where you come in. You will be joining our team as Pega Infinity Platform Specialist fully trained to be a subject master expert in the design and architecture of our Pega Infinity TM Platform. You will be a part of team of in-house go-to experts assisting our support engineers in the field, providing technical consultation for critical escalated issues. You will be working with a group of enthusiastic, high spirited, and smart working individuals, who encourage each other to bring out the best to build a world-class product in Low-code space. The team follows the "work hard play hard" mindset. We are passionate about our work creating a difference and feel extreme ownership to achieve meaningful outcomes that matter.

Picture Yourself at Pega:

In this role, you will engage deeply in maintaining core features of Pega which alow-code platform for AI-powered decisioning and workflow automation. You will be responsible for maintaining and enhancing our existing software products, ensuring their reliability, performance, and scalability. You will be responsible for providing expert assistance and support to our Australian customers . You will work independently to diagnose and resolve complex technical issues, implement bug fixes, and develop new features. Your expertise will be crucial in providing technical guidance and support to the team, ensuring that our software products continue to meet the highest standards of quality and performance. As a Principal Software Engineer, you will have the opportunity to be trained as a Subject Matter Expert (SME) in background processing features like Queue processors, Agents, and Job schedulers. You should have strong expertise in multi-threading, concurrent programming, object-oriented programming and design along with Java 8 features like Lambda expressions and collections framework.

This role comes with a shift bonus to acknowledge the comittment of working during Australian business hours. Shift: Australian Hours (4:30 AM - 1:30 PM IST)

What You'll Do at Pega:

• You will start by learning about Pega platform and use it to rapidly build a sample application

• Learn to use team owned features in detail, which Queue processors, Agents and Job schedulers

• Understand design and implementation of your product area

• Sharpshoot critical issues in the field.

• Assisting field support engineers in customer calls, troubleshooting their issues in integration and implementation of Pega platform. This involves code error diagnosis, debugging, troubleshooting, and ensuring issues are fully resolved and doing root cause analysis later.

• Own quality and maintenance of your product area

• Actively collaborate with Product owner & team members to come up with backward compatible and targeted solutions for keeping platform current with the industry demands

• Write automated tests for code changes made to fix issues

• Do root cause analysis for high severity issues, to isolate problem areas within your product area

• Come up with proposals to improve quality and reliability of team owned features

• Mentor junior team members and guide them to solve issues

• Work closely with various stakeholders such as support team, release management

• Create and curate knowledge base articles and improve documentation

• Collaborate with quality services organization (consists of experts in quality assurance area) to learn and apply the latest best practices to harden our software

• Use various tools, languages and libraries like Git, Gradle, Docker, Jenkins, IntelliJ, Linux, Java, JUnit, JGiven, Groovy, Spock, cloud technologies

Who You Are:

You are a skilled software engineer, who can explore, understand, develop, and debug complex Java code quickly. You enjoy solving problems, you can quickly assess them, find the root cause and provide innovative solutions to fix them. You take quality seriously and write automated tests for all code you write. You enjoy exploring the latest developments and best practices in the software industry and apply them at work. You love to dive deep into Java and JVM to build a deeper and broader understanding of its semantics and workings. You are a good team player who puts team first, can collaborate with and guide other team members. You are extremely zealous in doing retrospection and root cause analysis. You take constructive feedback with an open mind and work to continuously improve yourself. You are a self-starter and a self-learner. You are proactive in assigning work to yourself and in exploring new areas.

What You've Accomplished:

• 6 – 10 years of software development/maintenance experience, preferably in a product development company

• Strong understanding of object-oriented programming and design, continuous integration and delivery (CI/CD)

• Excellent communication skills, both written and verbal.

• Agile/Scrum development methodology knowledge/experience

• Experience using the following: Java, JUnit, IntelliJ/Eclipse, Jenkins, Linux

• Good to have: Experience in ELK Stack, Kubernetes and Cloud Deployment.

• Strong interest and desire to learn BPM and development using Pega Platform

• Developed/maintained and tested functional, robust, resilient and scalable software built using Java

• Worked with internal/external customers, product owners to understand problems and provide solutions

• “Problem Solving” character - Ability to apply analytical and investigative skills to resolve customer issues

• Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution

• Working experience in an Agile/Scrum team environment.

Pega Offers You:

• Analyst acclaimed technology leadership across our categories of products

1. Gartner -

2. Forrester -

• Continuous learning and development opportunities

• Have fun with team at lunch, recreational area, quarterly outings, box cricket, 10k runs

• An innovative, inclusive, agile, flexible, and fun work environment

• Monthly performance-based incentives over and above your compensation.

• Competitive global benefits program inclusive of pay + performance incentive, employee equity in the company#Li-CK

Job ID: 21188

Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all..

We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you!

As anand Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.