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Be the spark that brightens days and ignites your career with TTEC’s award-winning employment experience. As a Principal Network Engineer working onsite in Telangana, Hyderabad , you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in INDIA says it all!

What You’ll Do

TTEC is seeking a well-balanced Principal Network Engineer who has strong practical knowledge in building, maintaining, monitoring & diagnosing issues for both Network Core Technologies (Routing & Switching) as well as Network Security (Firewalls)

You'll report to Director, Network Engineering.

During a Typical Day, You’ll

· Responsible for the implementation, testing and training of new projects and initiatives.

· Performs the analysis, design, and development of new LAN/WAN initiatives.

· Responsible for integrating business systems within the corporate information technology environment.

· Develops business cases for request for new or additional hardware or software.

· Coordinates with Management and Technology Managers/Engineers to resolve issues relating to LAN/WAN.

· Conducts training and mentoring sessions. Provides the highest level of support to the technical operations groups and junior level engineers.

· Acts as a liaison with vendors and third-party providers.

· Responsible for creating and maintaining documentation for all assigned Enterprise network designs.

· Capable of project managing complex technical projects and communicating status to Customers.

· Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.

· Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.

· Team motivated, especially when implementing new solutions and troubleshooting issues - the entire team must be able to work with other groups (network, telecom, systems) to build an environment or resolve an issue.

· Design, configure, and maintain network infrastructure using network automation tools.

· Have a passion to find out network operations use cases and automate them using tools such as Ansible and Python.

What You Bring to the Role

· BA/BS degree or equivalent experience with 11 years of experience

· In-depth knowledge and implementation skills of Cisco’s ACI, Switching, Routing and Security products.

· Well versed in SDWAN Technology; in particular SD-WAN Manager (formerly vManage) & Cisco SD-WAN (formally Viptela).

· Cloud networking experience strongly desired. Practical experience with AWS and/or GCP and/or Azure

· Highly knowledgeable in Dynamic routing protocols such as OSPF, BGP, EIGRP etc.

· In-depth knowledge of F5 BIG-IP with implementation experience in a large enterprise organization or equivalent Load Balancing schemas.

· As in a computer-related field, Vendor certification classes, or equivalent experience with aptitude for certification in network administration (CCNA a start, CCNP desirable and CCIE Certification a plus).

· Responsible for the design, configuration and installation of our security infrastructure, including firewalls, proxy servers and policies, and virtual private networks (VPN).

· Thorough understanding of the latest technologies, security principles, and protocols

· Complete command of dealing with security systems, intrusion detection systems, firewalls, anti-virus software, log management, authentication systems, content filtering, etc.

· Extremely Strong troubleshooting skills on network and security platforms is a must; ability to triage multiple, concurrent technical issues.

· In-depth knowledge and implementation skills Palo Alto Networks PA-7000 Series, PA-5200 Series, PA-5000 Series, PA-3000 Series, PA-800 Series running PAN OS 8.X Cisco Systems ASA5500 Series running IOS 9.X, and Check Point 12200, 21800 running Gaia R77.30 with plans to migrate to Gaia R80.10

· Practical experience with Palo Alto Prisma strongly desired.

What You Can Expect

· Supportive of your career and professional development

· An inclusive culture and community minded organization where giving back is encouraged

· A global team of curious lifelong learners guided by our company values

· Ask us about our paid time off (PTO) and wellness and healthcare benefits

· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Onsite

Title: Principal Network Engineer

Location: India-Telangana-Hyderabad

Requisition ID: 03WIA