Easter Seals Jobs

Job Description

SaaS Financials Cloud:

Primary Skills - Cloud Financials - GL, AP, AR, FA, CE, ExpensesOther Skills - Escalation Management, Problem ManagementShould have Implementation, support or upgrade of Oracle SaaS Financials Suite of products with at-least 1 implementation experience on SaaS FinancialsExperience in understanding customer requirementCustomer facing and Good communicationReady to work in shifts including night shift.Good communication skillsAIM/OUM Methodology

Job Description:1) As a primary point of contact for customers, should be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues2) Experience with all aspects of the system – support, testing and Pre & Post implementation activities.3) Resource should be able to independently work on Support and resolving issues4) Resource should be able to investigate, analyze and provide solution for any customer specific requirements5) Knowledge of SRs, RFCs and My Oracle Support is required.6) Lead the team through all aspects of service delivery.

Career Level - IC3

Responsibilities

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer