Easter Seals Jobs

Job Description

Position Overview:

• The Position is for an Oracle EBS Technical Developer – Order to Cash (OTC).

• The main role of a Technical Developer is to Design an d Develop the code as a part of CEMLI Break fix/Enhancement and/or new object development per business need

• This role also gives an opportunity to work with Cloud and On-Premise customers. This work includes:

• Work directly with Customers for

• Advising on complex use of Oracle products

• Resolving highly complex and mission-critical issues

• Manage highly complex and critical customer issues

• Serve as Situation Manager on highly sensitive issues

• Consult with Management in directing resolution of critical customer situations

• Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions

• Formal mentoring for promoting the technical and professional development of others

• Creation/review of Knowledge Articles

Qualifications:

• Must Have Skills

• 2 to 3 years of experience in Oracle R12 EBS OTC technical areas

• Required Technical Skill Set : In depth knowledge of technical space: 6i Oracle Reports & Forms, XML Publisher, PL/SQL, Discover, Forms Personalization, Custom PLL, OAF, OAF UI pages, Workflow, Conversions, Interfaces, Extensions using various standard Oracle and custom APIs, Oracle WebADI, Integration Development, BI publisher, XML Data template, RDF , XSL-FO and EFT;

• Able to work as a team player with other technical resources, excellent communication skills to be able to work with customer technical leads to understand requirements, test results, articulate / play back requirements for clarity and comprehension.

• Excellent coding skills with proper techniques and able to follow prescribed development standards, processes, and boundaries provided by customer.

• Microsoft development skills a plus.

• Work with users to troubleshoot and resolve issues, answers business questions provides data analysis

• Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts

• Conduct training and knowledge sharing sessions

• Others

• Exhibit effective analytical skills & organizational skills

• Good command over spoken & written English

• Interact directly with customers, follows through on all assignments and takes ownership of customer issues

• Seeks innovative ways to improve the process of delivering solutions to customers

• Strong written and verbal English communication skills; multi-lingual a plus

• Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.

Education & Experience:

Academics:

• B.S (Computer Science) or equivalent preferred.

• Other qualifications with adequate experience may be considered.

Career Level - IC2

Responsibilities

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer