Easter Seals Jobs

Job Description

What you will do

• The Position is for a Techno Functional Support Analyst with a technical background in Fusion Suite of HCM products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.

• The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems.

• The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.

• The key skills put to use on a daily basis are - high-level techno-functional skills, Oracle products knowledge, problem-solving skills, and customer interaction/service expertise. It is an opportunity to work with Cloud and On-Premise customers. This work includes:

• Work directly with Customers for

• Advising on complex use of Oracle products

• Resolving highly complex and mission-critical issues

• Manage highly complex and critical customer issues

• Serve as Situation Manager on highly sensitive issues

• Consult with Management in directing resolution of critical customer situations

• Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions

• Formal mentoring for promoting the technical and professional development of others

• Creation/review of Knowledge Articles

Qualifications:

• Must Have Skills

• 8 to 10+ years of experience in Implementation, support, or upgrade of SaaS HCM suite of products with at least 1 implementation experience on SaaS HCM Products – Core HR, Absence, Benefits, Extracts, HDL Loader, Workflow, BI Publisher and knowledge on Oracle Integration Cloud.

• Experience in Release 12.1.3.x / 12.2.x Oracle Core HR, Absence, Benefits, and Payroll

• Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge.

• Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios

• Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.

• Work with users to troubleshoot and resolve issues, answers business questions provides data analysis

• Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts

• Conduct training and knowledge sharing sessions

• Nice to Have Skills

• Hands-on Configuration experience on at least three or more tools–

• HCM Extracts

• HCM Data Loader (HDL)

• Payroll Batch Loader (PBL)

• Workflow

• BI Publisher

• Fast Formula

• Personalization

• PL/SQL

• Should have good knowledge on Fusion Cloud architecture, setup manager and activities.

• Knowledge of FBDI and OTBI reports development

• Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications.

• Should have knowledge of localizations

• Knowledge of Security setup would be an added advantage.

• Experience in one of the following areas is seen as an advantage:

• XML

• Java, J2EE and Oracle ADF

• SOA and Web Services

• Others

• Exhibit effective analytical skills & organizational skills

• Good command over spoken & written English

• Interact directly with customers, follows through on all assignments and takes ownership of customer issues

• Seeks innovative ways to improve the process of delivering solutions to customers

• Strong written and verbal English communication skills; multi-lingual a plus

• Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.

• Should have demonstrated experience in Managed Services that include Client Relationship Management, Offshore Delivery Management, Project/Program Management, contribution to Business & Revenue Growth, significant contributions in the area of successful delivery of KPIs to the customer.

• Must have very good communication skills, Must be a team player, willing to learn new technologies and work in rotational shifts. Should be a Strong Techno Functional Lead, able to manage a large team and support SLAs for the EBS and Cloud/SaaS customers.

  Education & Experience:

Academics:

• B.E/ B.Tech (Computer Science) or equivalent preferred.

• Other qualifications with adequate experience may be considered.

Career Level - IC4

Responsibilities

What we will offer you

• A competitive salary with exciting benefits

• Flexible and remote working so you can do your best work

• Learning and development opportunities to advance your career

• An Employee Assistance Program to support your mental health

• Employee resource groups that champion our diverse communities

• Core benefits such as medical, life insurance, and access to retirement planning

• An inclusive culture that celebrates what makes you unique

At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.

https://www.oracle.com/corporate/careers/diversity-inclusion/

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer