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Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Cloud Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Cloud infrastructure remain operational through proactively monitoring, identifying, investigating, and resolving cloud-based incidents, service requests and alerts.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity to ensure the smooth operation and optimization of clients' cloud infrastructure and services.

The Cloud Managed Services Engineer (L2) may also contribute to / support on project work as and when required.

What you'll be doing

Desired Skills :

• Min 5 to 8 years of experience in Routing & Switching and knowledge on Firewall's.

• Knowledge on F5/NetScalar or any other Load Balancer will be an added advantage.

• Good troubleshooting skills in R&S.

• Certifications like CCNA/CCNP/JNCIA or any equivalent.

Job Description :

• Should have any of the following certifications like CCNA, CCNP or JNCIA, JNCIS or any Network related.

• Hands on experience on cisco switches, routers, and Meraki devices. Knowledge on SD-WAN will be an added advantage.

• Hands on experience on VLANS, STP, RSTP, MSTP and Routing protocols like RIP, OSPF, BGP & MPLS.

• Knowledge on any of the following security devices Juniper, Cisco ASA or Palo Alto Firewalls and F5 Load balancers will be an added advantage.

• Knowledge on NAT and VPNS tunnels like GRE and IPSEC will be an added advantage.

• Replacing the network hardware in case of failures and upgrades.

• Coordinating with ISP vendors in case of link failure.

• Network connectivity troubleshooting - Documentation of Known error database.

• Knowledge Sharing to Team.

F5 Knowledge:

1. Knowledge on F5/NetScalar or any other Load Balancer will be an added advantage.

2. Knowledge on troubleshooting F5 or any other Load Balancers troubleshooting.

Workplace type :

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.