Easter Seals Jobs

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Excellent growth opportunity and a hands-on leadership position managing the EMEA and APAC region payments support engineering (L2+L3) teams in India.

Essential Job Duties and Responsibilities:

• Managing a team of 10+ highly technical employees

• Supporting, maintaining, and administrating payments platforms.

• Planning, implementing, and managing infrastructure and application changes while preventing customer impacts.

• Performing advanced troubleshooting of customer and internally reported system questions and incidents.

• Documenting processes, procedures and environments and reviewing technical specifications.

• Preparing Operational records and reports using stored procedures and ad-hoc SQL queries.

• Participating in on-call 24x7 support rotation.

• Managing and performing essential functions required for effective system backup and restore testing.

• Managing and performing periodic recovery testing of Disaster Recovery and Business Continuation plans.

• Supporting UAT and development processes as required.

• Supporting PCI and other ISO compliances within environments.

• Onboarding, training, and coaching of new or more junior team members.

What we look for:

• Desire to grow with us, teachable, a coach/mentor to others, and a supportive leadership style, managing a team 10+ employees.

• A team player with strong interpersonal, communication and documentation skills.

• Experience in supporting transaction (EFT) processing switches running on Postilion. Active/Active ATM driving and Banking switch experience - specifically on Postilion - is a plus.

• Minimum of 5 years experience in Level 2-3 payments technical support & implementation. Including team management experience

• Experience with high-availability, payments switches maintenance and operations.

• Experience with MS SQL databases, writing SQL queries and using stored procedures.

• Experience with the crypto, security and compliance regulations that applies to transaction processing.

• Good customer- and senior leadership / executive leadership presence, soft skills, and ability to keep calm and communicate well under pressure during major incidents.

• Splunk experience is a plus!

Education or relevant work experience:

• Post-secondary education and/or relevant IT-related degree, and/or certification(s), relevant technical training, and/or direct work experience.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.