Easter Seals Jobs

Job Description

Oracle is proud to have sponsored and attended the 2 024 Grace Hopper Celebration India . This posting is made for GHC India attendees interested in Techno-Functional and Technical Consultant opportunities.

Location: Bangalore/ Hyderabad

Years of experience: 5 to 15 years

Technical Competency: Oracle ADF, OAC, JDeveloper, PL/SQL, Web Services, BI, BPM, SOA, OIC, Performance tuning, Oracle Forms, Reports, Workflow, API, ADI, RICE, Trouble Shooting.

Functional Competency: Oracle Fusion/ EBS modules – SCM, HCM, Financials, CRM, EPM, Manufacturing

Why Join Us?

Oracle is the cloud leader for global business. Present in over 175 countries, we’re one of the biggest technology companies on the planet. With a fully integrated suite of cloud applications and infrastructure with global reach, we’re uniquely placed to transform businesses, empower governments, and energize nonprofits.

We offer unique opportunities for smart, hands-on engineers with the expertise and passion to solve complex problems in distributed, highly available services and virtualized infrastructure. Our engineers have a significant technical and business impact at every level designing and building innovative systems to empower our customers' business-critical applications.

Join us and you’ll drive meaningful change, work with innovative people, and shape the solutions that are making the world a better place. We put your potential in your hands with self-directed training, mentoring, and on-the-job learning. Share your aspirations and we’ll help you realize them.

About the team: ASE (Application Service Excellence)

The Oracle Application Service Excellence (ASE) team is dedicated to delivering world-class support and services that empower customers to achieve optimal performance and value from their Oracle applications. With a focus on operational excellence, customer satisfaction, and innovation, the ASE team plays a pivotal role in driving success across Oracle's diverse portfolio of application offerings. Delivers delightful customer experiences across the portfolio. Encompassing SaaS Support, Provisioning Operations, High Touch Support, and On-Premise Applications Support. Our teams of customer-oriented professionals are charged with ensuring that customers are realizing value from their Oracle applications investments.

Qualification Required:

• Strong Technical and Functional expertise in enterprise applications and infrastructure.

• Experience in Oracle ERP Fusion or EBS Applications with working experience on any of the modules such as SCM, HCM, Financials, CRM, EPM.

• Experience in Apps DBA, Sys DBA, or similar roles with a focus on building and troubleshooting business applications.

• Proficiency in integration platforms (Oracle Integration Cloud) and troubleshooting across application, middleware, and database layers.

• Deep knowledge of SOAP, REST, WebLogic, SOA, and infrastructure diagnostics.

• Skilled in monitoring, tuning, and optimizing complex applications to meet customer expectations.

• Ability to mentor junior team members and simplify technical information for executives.

• Strong problem-solving and troubleshooting abilities, with a focus on resolving customer issues quickly.

Career Level - IC3

Responsibilities

Responsibilities:

• As a Product Support Engineer, you play a critical role in ensuring the success of Oracle’s enterprise solutions by delivering expert post-sales technical support.

• Independently resolve complex application, integration, and performance issues using your expertise in middleware, databases, and debugging, while also contributing to sustaining engineering tasks such as troubleshooting and optimizing extension and algorithm code.

• Acting as a trusted advisor and subject matter expert, you collaborate across teams to address critical customer challenges, proactively identify potential issues, and recommend improvements to products and documentation.

• Through effective communication and knowledge sharing, you drive operational stability, enhance system performance, and ensure customers achieve maximum value from their Oracle applications.

• Focus on performance troubleshooting in customer environments and identify root causes.

• Analyze performance metrics and conduct health checks to identify potential impact areas.

• Review performance issues, provide improvement recommendations, and collaborate with Operations.

• Collaborate with Product Strategy to recommend product improvements.

• Handle complex technical issues during critical customer escalations.

• Develop tools and utilities like sensors, log parsers, and scripts to improve support and performance.

• Work with Development to integrate tools and improve applications with a shift-left focus.

• Enhance self-service capabilities by improving documentation and reducing service requests.

• Work in a 24/7 environment, including shifts on weekends and holidays.

• Provide strategic technical services, including analysis, development, and debugging of software programs.

• Drive proactive monitoring systems, implement solutions, and recommend product enhancements.

• Collaborate with other teams to strengthen the support model and improve customer experience.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer