Easter Seals Jobs

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

• Candidates should demonstrate capabilities of being Subject Matter Expert(SMEs) in their fields with capabilities spanning across multiple SaaS Modules/applications and hands-on abilities to lead teams.

• Candidates are expected to have positive attitude, good communication skills, analytical skills, problem solving skills, customer interfacing skills and enthusiasm to learn new applications, solve complex problems, think up and deploy innovative solutions for CSS customers.

• Should have Strong troubleshooting skills in Oracle HCM modules including extensive experience in the areas of business process analysis, requirement definition and solution design.

• Knowledge around Redwood adoption is desirable.

• Fast Formula knowledge is a desirable.

• Ability to work on various assignments simultaneously.

• Should have real-time hands-on functional and Technical experience on minimum 3 HCM modules and worked on Implementation or L1/L2 level support.

• Function Skills : Oracle Fusion SaaS HCM Min 2 module (Core HR, OTL , Talent Management, Workforce Management, Payroll, Compensation & Benefits, Oracle Recruiting Cloud, Oracle Learning Cloud , Goal & Performance)

• Technical Skills : PL/SQL, BI,OTBI, Web Services, Rest APIs, FBDI/HDL/HCM Extracts/HSDL, OIC Integrations/Interfaces

• Experience levels : Expected experience range from 5 to 9+ years in SaaS/Oracle Fusion Cloud. (Prior EBS experience will also be a plus)

Career Level - IC3

Responsibilities

As a Sr. Support Analyst, you will be the technical interface to customers for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of Fusion HCM Products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

• Job role requires close interaction with customers across the globe.

• Working with Oracle Product support is an advantage.

• Interact with the project team members responsible for timely delivery.

• Provide status and issue reports to the project manager/client on a regular basis.

• Lead all Technical aspects of the system development life cycle for both large support projects and small enhancements.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer