Easter Seals Jobs

about Randstad enterprise

Randstad Enterprise Group (REG), a new world-class talent advisory infrastructure that leverages. Randstad's breadth of services to build total talent models that generate maximum business value for clients. Bringing together Randstad's global strategic accounts

teams, with the sales and solution design functions of world-leading RPO and MSP provider Randstad Sourceright, the new group is focused on elevating enterprise customer value propositions and developing strategic roadmaps across the total talent lifecycle by

drawing on Randstad's complete portfolio of services, products and solutions globally.

about Team

Our team is a group of talented and dedicated professionals who are passionate about our work and committed to delivering exceptional results. We are a close-knit group that values collaboration, open communication, and a supportive work environment.

Our team is responsible for recruiting operations clients across the globe, and we take pride in the important role we play in achieving the goals of our client's business. We are a diverse group with a range of skills and backgrounds, and we believe that our

differences make us stronger. We are committed to fostering a culture of learning and growth, and we encourage each other to take on new challenges and develop our skills. We believe in working hard and having fun, and we enjoy celebrating our successes together as a team.

about Job

As a Client Services Director you will help us design and drive a world-class operations delivery to one of our biggest clients. In this strategic leadership role, you will be responsible to provide specialist recruitment services to our clients across APAC & NAM regions. You will serve as a key member of the leadership team and will collaborate widely with regional and global stakeholders, vice presidents of client delivery, HR leaders and clients.

primary responsibilities

● Visioning, designing, implementing and managing the best processes for service delivery - RPO/MSP

● Acting as a primary point of contact for client and internal stakeholders for RPO services

● Managing the overall business operations at a regional level - APAC Region

● Coaching and mentoring the onsite teams, in a complex matrix based environment, to ensure timely delivery and maximum productivity

● As Director, you’ll develop strategies necessary to meet the client’s expectations based on agreed SLAs.

● You are also responsible to develop and maintain a positive working relationship with the client.

A) Key stakeholder management

● Acting as first point of contact for clients and first escalation point for any daily operational issues.

● Work closely with the Directors of different Line of Businesses to set the right expectations and deliver against them.

● Proactively engaging with the client to understand recruitment needs and drivers to ensure appropriate resourcing strategies are aligned and put in place and forecasting is achieved.

B) Operations management

● Ensuring onsite team is meeting internal and client KPI’s & SLA’s.

● Analyze SLAs, recruitment services and delivery costs to identify where improvements can be made in quality and productivity and ensure targets are met.

● Develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency.

● Ongoing account development and up-selling from existing solutions and engaging with necessary Randstad colleagues.

● Managing ad-hoc project based work and reporting to benefit the smooth running of the client account.

● Prepare activity reports to support effective management of information reporting.

● Manage financial and administrative processes in accordance with company policies, standards and procedures to support day to day management of the business.

● Resolve escalated commercial and contractual issues or complaints, if needed and in line with company policy.

C) People Management

● Lead and manage a large team of Directors, Associate Directors, Sr. Managers, Managers & Associates.

● Provide leadership, coaching and support to teams and consultants to ensure that they perform to the maximum of their abilities.

● Assess and address training needs of staff to support personal development plans.

● Provide regular and constructive feedback to staff.

Required skill-set & qualifications

● Minimum bachelor’s degree from a UGC/AICTE accredited university (Master’s preferred - MBA/MIM/MHRM/MPM/MPP etc.)

● 15-20 years of corporate experience, preferably in RPO/MSP/Recruitment Outsourcing Operations in a fast paced Global Recruitment Models.

● 8+ years of minimum experience in a leadership role.

● Comfortable and skilled in leading and managing change and managing cross-functional stakeholders across APAC region.

● Must be able to hold relevant and intellectually stimulating conversations with the senior leadership of the organization.

● Analytical mindset and ability to drive change management.

● Strong knowledge of core process operations and service delivery.

● Superior consulting, leadership, management, interpersonal, and mentoring skills.

● Positive attitude and problem solving skills, willingness to learn and build.

● Should have commercial acumen and client focus.

What’s in it for you

● Join a global market leader in HR services with industry recognition

● Join a diverse and inclusive workplace join a company with a wide range of learning, development and advancement opportunities

● Join a company that offers a great work/life balance

● Join a company with proven processes and high-output technology to create efficiency
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.