Easter Seals Jobs

Job Description

Oracle HDI is focused on delivering software solutions to help the world’s largest pharmaceutical companies positively impact people’s lives by supporting the cost-effective development of treatments for today’s most challenging health related issues.

Oracle HDI is the leading provider of integrated data collection and data management solutions for clinical trials and drug safety. As a member of the HDI development organization, you will contribute to a mission-critical platform that enables our customers to develop solutions that address worldwide healthcare problems in therapeutic areas such as vaccines and oncology with unmatched performance, scale, and reliability.

AMS (Application Management Services) team is a group of highly motivated and dedicated people from some of the best universities and clinical trials industry who provide 24/7 support to the production customer systems. We value intangibles like initiative, creativity and innovation. AMS engineers work with cutting edge technologies and interact seamlessly with our internal cross-functional teams like product development, industry-expert SMEs of product management, Product strategy and customer support team.

A successful candidate will be a strong team player who is able to work across multiple functions and disciplines. The candidate should be self-directed and have deep experience and knowledge in scripting, automation and cloud technologies.

Support a scalable hosting environment for managing mission critical processes in multi-server Windows, Linux, and Oracle environment requiring limited or no downtime.

Collaborate with Automation and Development teams to evaluate and identify optimal solutions.

Educating teams on the implementation of new solutions, automation and initiatives. Mentor staff on troubleshooting /scripting

Identifying, analyzing, and resolving production infrastructure vulnerabilities and application deployment issues.

Regularly reviewing existing systems and making recommendations for improvements

Usually works with little supervision, conferring with superiors on unusual or complex matters.

Technical Skills:

Proficient in Linux and Windows Server OS

Proficiency in scripting languages (e.g., Python, Bash, PowerShell).

Experience in Ansible (YAML Code)

Experience in Chef

Experience with cloud platforms (e.g., AWS, Azure, OCI).

Knowledge of CI/CD tools (e.g., Jenkins, GitLab CI,).

Familiarity with containerization technologies (e.g., Docker, Kubernetes).

Understanding of infrastructure as code (e.g., Terraform, Ansible).

Experience with SQL/PLSQL.

Familiarity with Cloud Services (OCI).

Experience in Ticketing systems, JIRA, Kanban, Confluence, APEX, Agile methodologies

Education and Work Experience:

• Bachelor's degree in Computer Science or equivalent

• Possess strong technical skills in the automation, troubleshooting, problem solving in the Windows, Linux server environments to support applications

• Knowledge in Oracle RDBMS, any specific application level language working knowledge is always helpful

• Experience in automation scripting knowledge (Perl, Python, and Unix Shell Scripting etc.)

• Experience in SQL

• Passion for solving complex problems actively that delights the customers

• Possess good organizational and Collaborative skills with “Can Do” attitude

• Ability to handle multiple tasks in parallel, proactive, self-motivated, detail-oriented and organized

• Strong & excellent verbal and written communication skills and ability to dive in and learn complex systems

• Ability to adapt to a fast-paced, changing environment

• Enjoys troubleshooting and fixing systems

• Is a good scripter but not a heads down programmer

• Is willing to work on tasks outside of scripting

• Service/customer/production focused

• Experience in Service management tools (Remedy, Service Now, CX)

• Flexible to work in 24/7 (including night shifts), willingness to work either Saturday or Sunday in Night shift depending on maintenance schedule and take week-off on weekdays

• Ability to resolve and troubleshoot the issues reported from customers during the respective shifts is absolute need during outages in the customer application production environments

Career Level - IC4

Responsibilities

A successful candidate will be a strong team player who is able to work across multiple functions and disciplines. The candidate should be self-directed and have deep experience and knowledge in scripting, automation and cloud technologies.

Support a scalable hosting environment for managing mission critical processes in multi-server Windows, Linux, and Oracle environment requiring limited or no downtime.

Collaborate with Automation and Development teams to evaluate and identify optimal solutions.

Educating teams on the implementation of new solutions, automation and initiatives. Mentor staff on troubleshooting /scripting

Identifying, analyzing, and resolving production infrastructure vulnerabilities and application deployment issues.

Regularly reviewing existing systems and making recommendations for improvements

Usually works with little supervision, conferring with superiors on unusual or complex matters.

Cloud Production Operations Support: Participate in production support activities (including weekend maintenance) for cloud operations, ensuring high availability and reliability of our services. Work with global teams to investigate, troubleshoot, resolve and remediate.

Automation: Develop solutions and automate tasks that improve efficiency and productivity

Collaboration: Work closely with cross-functional teams for planning and execution of tasks, problem investigation, automation, improvements and enhancements to existing processes

Continuous Improvement: Identify areas for improvement within our processes and implement solutions to enhance efficiency and effectiveness.

Documentation: Create and maintain comprehensive documentation for developed tools, solutions and processes.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer