Job Information
Housing Assistance Corp. Leased Housing Program Representative in Hyannis, Massachusetts
As a Program Representative with Housing Assistance of Cape Cod, you?ll be the go-to expert for keeping participants in stable housing. From verifying incomes & calculating rents to managing certifications & supporting tenants & landlords, you?ll play a key role in making sure our Leased Housing programs thrive. This position is ideal for a detailed problem-solver with a compassionate approach & a commitment to improving lives. Essential Functions: Policy Knowledge: Stay up-to-date on state & federal housing regulations & HAC policies to ensure compliance. Participant Support: Guide clients through all necessary procedures to maintain their housing program participation. Ongoing Transaction Management: Handle recertifications, changes in family status, income adjustments, tenant payments, & program eligibility accurately according to federal guidelines. Data Management: Keep accurate records, report data per HUD standards, & ensure compliance with EOHLC benchmarks. Collaboration: Work with inspectors for timely property inspections, investigate program violations, & manage voucher terminations as needed. Additional Responsibilities: Encourage participation in programs like Family Self-Sufficiency (FSS). Maintain client files, adhere to EOHLC verification standards, & collaborate with internal & external partners to support housing goals. Attend required meetings, trainings, & workshops to remain updated & effective in your role. Required Certifications (to be obtained within six months): HCV Occupancy Certification HCV Rent Calculation Certification HCV Specialist Certification EIV Workshop & Training Fair Housing & Reasonable Accommodation Certification Required Skills & Experience: Exceptional organizational & time-management skills Strong written & verbal communication, with sensitivity to client confidentiality Familiarity with Microsoft Office & a detail-oriented approach Ability to prioritize tasks & maintain a friendly, compassionate demeanor Preferred Qualifications: Bachelor\'s degree in Human Services, Business Administration, Accounting, or related field Experience with government program administration, banking, or assisting individuals in distress Work Environment & Requirements: This position is based in an office environment with regular hours. Physical requirements include frequent sitting, typing, & visual & auditory tasks, while mental demands involve organizing tasks, analyzing data, & interacting with clients. Why Choose HAC? We take care of our team so they can take care of our community. HAC offers a supportive, flexible work environment & an outstanding benefits package, including: Flexible Work Environment to support your work-life balance. Generous Paid Time Off: Vacation, Sick Time, & 13 Holidays. Paid Family Leave for when life calls. Comprehensive Medical Coverage with low premiums & deductibles, plus company contributions to a Health Reimbursement Arrangement (HRA) worth thousands. Flexible Spending Accounts for healthcare & dependent care. Dental & Vision Insurance to keep you smiling. Life Insurance & Disability Coverage paid by the company, plus voluntary supplemental plans. 403(b) Retirement Plan with company contributions to secure your future. Employee Assistance Program (EAP) offering support when you need it. Fun & Engaging Company Events: From bowling to beer tastings, we value a workplace where you can connect with your colleagues. Exclusive Employee Discount Programs for extra savings.
