Easter Seals Jobs

Description

TEKsystems is looking for multiple part time help desk technicians to support one of the largest enterprise service desks in the defense space. The positions are remote but must be local to one of the following locations: Augusta, GA, Anderson County, TN, Canon City, CO, Fort Huachuca, AZ, Greene County, IN, Jonesborough, AR, Virginia Beach, VA or Huntsville, AL

These roles are part-time 25-30 hours per week. Candidates need to be available to work 10-2 pm Sunday through Saturday. There will be a 6 week full-time training they will go through prior to them starting to take help desk tickets. The expectation is they will be part-time hours after training for 2 months then move to full-time hours after that.

Responsibilities:

• Resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

• Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.

• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.

• Escalates complex problems to higher tiers as required.

• Documents all customer interactions within a ticketing system.

Requirements:

• This candidate is required to have an active Secret Security Clearance.

• One of the following: CompTIA A+, Network+, or Security

• • 6+ months of help desk support experience

• Office 365 fundamental knowledge

• Ideally have experience with Remedy or ServiceNow's ticketing system

• Communication, ability to work well with a team will be very important for this position.

• Intellectual curiosity, agents who come in wanting to learn will prosper

Pay and Benefits

The pay range for this position is $25.97 - $25.97/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Feb 24, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.