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Position:Service Specialist - Network & Wireless Technologies

Primary Location:Midland (MI, USA), Michigan, United States of America

Additional Locations: Mumbai (IND) Houston (TX, USA) Sao Paulo (BRA) + More - Less

Schedule:Full time

Date Posted:12/02/2024

Job Number:R2056919

Position Type:Regular

Apply Now (https://dow.wd1.myworkdayjobs.com/ExternalCareers/job/Midland-MI-USA/Service-Specialist---Network---Wireless-Technologies_R2056919/apply)

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At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

Dowhas an exciting opportunity for aService Specialist- Network & Wireless Technologies!This position can be located in Midland (MI, USA), Houston (TX, USA), Mumbai (India), or Sao Paulo (Brazil). Using expanded conceptual and practical knowledge, has accountability for design, transition, and/or operations ofwireless network services. For design, responsible for the design of integrated, workable solutions that meet stakeholder requirements and address capability gaps. For transition, the responsible for the delivery and implementation of new services and service changes. For operations, responsible for a high-level of client satisfaction, run-the-business IT operations, SLAs, service operations, and operational service improvements. Responsible for maximizing adoption and value of services for the intended audience.

Responsibilities

• With moderate guidance, manages the service balancing customer requirements with affordability, corporate and business strategy, industry trends and available technology.

• Begins to build a network of trusted relationships with service stakeholders.

• Assesses value, document business/value case, and help prioritize investments based on expected impact and value delivery.

• Evaluates and begins to develop new services as needed to meet business requirements, and defines service deployment strategy by geos and stakeholders.

• Selects and defines supplier and team support models, and collaborates with vendors to define service metrics to ensure end to end continuity of service performance.

• Collaborates with Strategic Sourcing to develop and implement service support contracts.

• Evaluates risks with Information Security to ensure Dow’s safety and security.

• Maintains service offering descriptions and material to support adoption, and drives adoption with stakeholders and targeted client audiences.

• Works with vendor partners to ensure service quality, timeliness of deliverables, responsiveness to client requests, and accuracy of status and metric information.

• Participates in continuous improvement efforts, and meets or exceeds client satisfaction goals and SLAs.

• Drives Event, Incident and Problem Management efforts for the affected services.

• Maintains service configuration, asset, and knowledge management.

• Assists Sr. Service Leader and Service Manager with workload analysis for team to ensure proper resource alignment for capacity planning as well as with financial management by managing service volumes and unit costs.

• Works with stakeholders to understand and enable MA&D activities, as needed.

Qualifications:

• A minimum of a Bachelor’s degree in IT preferredora minimum of 5 years of relevantwork experienceorrelevant military experience at a U.S. E6 rank or Canadian Petty Officer 2nd Class or higher.

• A minimum of 3 years of relevant work experience.

• ​For U.S. Applicants:A minimum requirement for this U.S. based position is the ability to work legally in the United States.  No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Preferred Skills:

• Information Technology Infrastructure- Experience in managing IT infrastructure services or experience in a client facing role.

• Network Infrastructure Architecture- Demonstrated experience with emerging network technologies, such as SD-WAN, Cisco network equipment, and Cloud security solutions such as Zscaler (ZIA/ZPA).

• Wireless Networks- Proven experience designing, implementing and supporting Wireless, Satellite and Cellular (4G/5G) solutions.

• Project Management- Proven experience working on major programs and/or projects.

• Information Technology Infrastructure Library- ITIL v4 certification or demonstrated knowledge of framework and practices.

Notes:

• Relocation assistance is not available with this position.

• Dow has a workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs

Benefits – What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.

• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.

• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.

• Employee stock purchase programs (availability varies depending on location).

• Student Debt Retirement Savings Match Program (U.S. only).

• Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.

• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.

• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.

• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.

• Competitive yearly vacation allowance.

• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).

• Paid time off to care for family members who are sick or injured.

• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.

• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.

• On-site fitness facilities to help stay healthy and active (availability varies depending on location).

• Employee discounts for online shopping, cinema tickets, gym memberships and more.

• Additionally, some of our locations might offer:

• Transportation allowance (availability varies depending on location)

• Meal subsidiaries/vouchers (availability varies depending on location)

• Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visitingwww.dow.com.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available onwww.dow.com.

Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.