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R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Senior Manager, Call Center Operations you will oversee call center operations with a commitment to our Patient First approach and a focus on continuous improvement of desired outcomes. Every day you will demonstrate a commitment to excellence through continuous team development by directly supporting our customer service teams, ensure customer service performance levels are met or exceeded by analyzing call center metrics, and driving strategic innovation to meet the needs our clients and patients. To thrive in this role, you must have previous experience as a manager in a healthcare call center, the ability to compile and analyze data to measure team performance, and a strong desire to help your team successfully support patients.

Here’s what you will experience working as a Senior Manager, Call Center Operations:

• Manage a remote workforce of up to 150 call center staff including 10 direct reports

• Ensures call center performance levels meet or exceed established service level, quality goals and cost goals; communicates performance results at appropriate intervals

• Provide feedback and coaching that mentors, develops, and guides team members to efficiently leverage the value of every call for maximum net reservation revenue to clients

• Deliver results against a defined scope of work that includes measurable ROI, strategic innovation, and performance reporting

• Prepare and present performance reviews and outcomes to internal and external customers

Required Skills:

• Previous experience managing a remote healthcare call center with a minimum of 5 direct reports and a team of 75 employees

• Reporting and interpretation of data using Excel

• Previous experience forecasting staffing needs and talent development

For this US-based position, the base pay range is $93,150.00 - $125,196.00 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. (http://go.r1rcm.com/benefits)

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)

To learn more, visit: R1RCM.com

Visit us on Facebook (https://www.facebook.com/R1RCM)

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally and is traded on the Nasdaq stock exchange under the symbol “RCM.”